Customer Service Field Manager

Baker Tilly; Pennsylvania; On-site; USD 100,000 - 150,000; Full time

Job summary

Baker Tilly is seeking a Field Enablement Manager to accelerate growth by coaching client-facing professionals to build stronger pipelines and advance opportunities. You will partner with regional leaders to translate growth strategies into effective field execution.

The role focuses on live opportunities, adoption of Salesforce and enablement tools, and measurable sales outcomes, requiring strong coaching, analytical, and relationship-building skills in a dynamic advisory environment in

Qualifications

• Bachelor's degree required.
• Minimum 5 years of relevant experience in sales enablement, sales coaching, business development, sales leadership, or a related discipline.
• Strong knowledge of sales processes, opportunity management, pipeline development, account growth, and sales methodologies such as Challenger, JOLT, SPIN, or similar.
• Strong business and commercial acumen with the ability to connect coaching to pipeline growth, opportunity progression, win rates, and revenue outcomes.
• Proven ability to build trusted relationships with senior leaders and serve as a credible thought partner on growth opportunities.
• Strong coaching and facilitation skills, including diagnosing performance gaps, asking effective questions, delivering actionable feedback, and driving sustained behavior change.
• Experience using CRM and sales enablement technology to support selling behaviors and measure performance; proficiency with Salesforce, Highspot, and Power BI preferred.

Responsibilities

• Provide targeted 1:1 and small-group coaching to principals and client-facing professionals, focusing on live opportunities and measurable business outcomes.
• Help sellers build healthy pipelines, strengthen pursuit strategies, and accelerate opportunities from qualification through close.
• Reinforce the Baker Tilly Way of Selling and sales methodologies, including Challenger Sale, SPIN, and BANT, in live opportunities.
• Facilitate role plays, deal strategy sessions, and other practice-based coaching with actionable feedback.
• Use Salesforce, pipeline data, win rates, and other performance indicators to identify coaching opportunities and measure impact.
• Serve as a strategic enablement partner to Regional Managing Principals and other growth leaders.

Skills

Sales enablement

Sales coaching

Business development

Sales leadership

Challenger Sale

SPIN

BANT

CRM usage

Education

Bachelor's degree

Tools

Salesforce

Highspot

Power BI

Job description

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. com or join the conversation on LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Baker Tilly is seeking a dynamic Field Enablement Manager to accelerate growth by coaching client-facing professionals to build stronger pipelines, advance opportunities, expand client relationships, and consistently apply the Baker Tilly Way of Selling.

As the primary sales enablement and coaching resource for an assigned region, you will work directly with principals and other client-facing professionals on live opportunities, strategic pursuits, and business development priorities. You will also partner with regional and firm leaders to translate growth strategies into effective field execution.

Success in this role is measured by seller behavior change, pipeline growth, opportunity progression, technology adoption, and measurable sales outcomes.

Drive Growth Through Sales Coaching – 70%

• Provide targeted 1:1 and small-group coaching to principals and client-facing professionals, with an emphasis on live opportunities and measurable business outcomes.
• Help sellers build healthy pipelines, strengthen pursuit strategies, and accelerate opportunities from qualification through close.
• Reinforce the Baker Tilly Way of Selling and sales methodologies, including Challenger Sale, SPIN, and BANT, through practical application to active opportunities.
• Facilitate role plays, deal strategy sessions, and other practice-based coaching, providing actionable feedback that drives sustained behavior change.
• Use Salesforce, pipeline data, win rates, and other performance indicators to identify coaching opportunities and measure impact.
• Reinforce adoption of Salesforce, Highspot, and other sales tools by embedding them into day-to-day selling and coaching activities.
• Serve as a strategic enablement partner to Regional Managing Principals, Geography Managing Principals, and other growth leaders.
• Conduct regular business reviews to assess pipeline health, seller engagement, growth priorities, and opportunities for enablement support.
• Partner with regional leadership to identify priority growth opportunities and develop targeted coaching and activation plans.
• Support execution and adoption of firmwide growth initiatives, including client expansion/cross-sell, Strategic Account Teams, Salesforce adoption, and other priority programs.
• Participate in selected Strategic Account Team and regional growth meetings, bringing sales coaching, methodology, and opportunity insights to the discussion.
• Collaborate across Sales Enablement, Sales Operations, Sales Technology, Marketing, Industry, Service, and Geography teams to coordinate growth priorities.
• Use adoption, pipeline, and sales performance indicators to identify trends and recommend targeted interventions.
• Educate and reinforce the Baker Tilly Way of Selling, helping sellers apply the firm's sales process and methodology to their business development activities.
• Facilitate and support Sales Boot Camps and other sales activation experiences.
• Serve as a subject matter resource for sales methodology, opportunity strategy, coaching, and business development best practices.
• Translate sales concepts into practical behaviors client-facing professionals can apply immediately.

Bachelor's degree required.

Minimum of 5 years of relevant experience in sales enablement, sales coaching, business development, sales leadership, or a related discipline; Strong knowledge of sales processes, opportunity management, pipeline development, account growth, and sales methodologies such as Challenger, JOLT, SPIN, or similar.

Strong business and commercial acumen with the ability to connect coaching to pipeline growth, opportunity progression, win rates, and revenue outcomes.

Proven ability to build trusted relationships with senior leaders and serve as a credible thought partner on growth opportunities.

Strong coaching and facilitation skills, including diagnosing performance gaps, asking effective questions, delivering actionable feedback, and driving sustained behavior change.

Experience using CRM and sales enablement technology to support selling behaviors and measure performance; proficiency with Salesforce, Highspot, and Power BI preferred.

Strong analytical skills with the ability to interpret pipeline, opportunity, adoption, and sales performance data.

The Field Enablement Manager is successful when the professionals they coach build stronger pipelines, advance more opportunities, win more business, expand existing client relationships, and consistently apply the Baker Tilly Way of Selling.