Customer Service & Events Coordinator

Magnolia Bakery; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Magnolia Bakery, the world’s most famous bakery, is seeking a Customer Service Representative to field guest inquiries for advanced orders and guide them through our product options. This role leads planning and coordinating events, including private and corporate functions, weddings, and other special occasions.

Ideal candidates bring a strong work ethic, excellent communication, and a positive attitude. You will uphold Magnolia’s hospitality, make thoughtful product recommendations, and ensure

Qualifications

• Customer Service Representatives must have a great work ethic, good communication skills, a positive attitude, and the ability to work in a fast-paced environment.
• Must have strong product knowledge to make appropriate recommendations to clients based on the type and purpose of their function.
• This position requires the highest possible level of meticulousness, organized workflow, and dedication to deliver an excellent customer experience.

Responsibilities

• Answer telephone in a friendly, professional manner and direct incoming phone calls.
• Learn production rules and timings specific to your store.
• Enter orders for customers, and ensure pickups and deliveries are ready/go out on time.
• Ensure all orders are up to Magnolia Bakery standards.
• Assist customers in selecting baked goods to suit their special occasion.
• Track order information in the database.
• Monitor 'special' orders to ensure they are executed smoothly.
• Coordinate and communicate 'special' orders with management.
• Work closely with store-level management team to delegate responsibilities associated with 'special' orders.
• Handle logistics and transportation/delivery of orders, including event props.
• Ensure we have the appropriate props, special supplies, and sprinkles for all orders/events.
• Work events when necessary.
• Completing/filling out any required paperwork or training material.
• Assume the role of 'counter staff' when needed and during downtime.

Job description

Magnolia Bakery, the world’s most famous bakery, is seeking a Customer Service Representative to field guest inquiries for advanced orders and guide them through our product options. This role leads planning and coordinating events, including private and corporate functions, weddings, and other special occasions.

Ideal candidates bring a strong work ethic, excellent communication, and a positive attitude. You will uphold Magnolia’s hospitality, make thoughtful product recommendations, and ensure