Customer Service Escalation Specialist

Remote Jobs; Remote; USD 60,000 - 80,000; Full time

Job summary

A remote job provider is seeking individuals for a customer service role in Dubuque, Iowa. This position offers a flexible working environment, allowing work from various states. Responsibilities include handling customer inquiries, troubleshooting issues, and maintaining records. Qualifications include strong communication skills, teamwork ability, and a reliable internet connection. The role features a pay rate of $12/hour and provides comprehensive benefits including health and dental insurance, making it a great opportunity for career growth.

Benefits

Comprehensive benefits

Gym membership subsidy

Daily pay option

Employee assistance program

Qualifications

• Experience operating PCs and navigating the internet and databases.
• Previous experience in a customer interaction environment.
• Excellent oral and written communication skills in English.

Responsibilities

• Handle customer inquiries via phone, email, and some outbound calls/emails.
• Provide information regarding products and processes.
• Troubleshoot and resolve customer issues and concerns.

Skills

Customer service experience

Communication skills

PC operation

Teamwork

Tools

CRM software

ACD systems

Job description

Why consider this job opportunity:

• Pay rate of $12.00 per hour
• Opportunity for career advancement in a promote-from-within culture
• Comprehensive benefits including health, dental, vision, and life insurance
• Daily pay option available
• Employee assistance program and gym membership subsidy
• Flexible remote work opportunity for candidates in multiple states

What to Expect (Job Responsibilities):

• Handle customer inquiries via phone, email, and some outbound calls/emails
• Provide information regarding products and processes
• Troubleshoot and resolve customer issues and concerns
• Document and update customer records based on interactions
• Increase customer retention through creative problem-solving skills

What is Required (Qualifications):

• Experience operating PCs and navigating the internet and databases
• Previous experience in a customer interaction environment
• Excellent oral and written communication skills in English
• Ability to work well in a team setting
• Dedicated home office workspace with a reliable internet connection

How to Stand Out (Preferred Qualifications):

• Experience in retail or customer service
• Familiarity with CRM software and ACD systems
• Strong multitasking abilities while actively listening to customers
• Previous experience in data entry

#CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits #JobOpportunity

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