Customer Service/Entry Level AML

Collabera; Orlando (FL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Collabera in Orlando, FL is seeking an Entry-Level AML / Transaction Monitoring Analyst to join a 12-month onsite program at Lake Nona. The role begins January 11, 2027, with four weeks of paid online training prior to project work.

During training you will complete AML and data training, then support Retail AML and transaction monitoring activities. You will review data across systems, assist with investigations, and contribute to SOPs and process documentation on a high-performing team.

Qualifications

• Bachelor's degree required.
• Strong verbal and written communication skills.
• Intermediate proficiency with Excel, Word, PowerPoint and Outlook.
• Strong attention to detail and ability to review information accurately.

Responsibilities

• Support Retail AML and Transaction Monitoring activities after training.
• Review and analyze data across systems to identify and validate information.
• Assist with transaction monitoring, data validation, investigations, controls testing, and related activities.
• Coordinate with team members across locations using virtual tools.
• Review information for accuracy, completeness and formatting.
• Maintain knowledge of policies and KPIs; prioritize tasks effectively.

Skills

Strong communication

Excel proficiency

Attention to detail

Analytical skills

Time management

Team collaboration

Learning agility

Education

Bachelor's Degree

Tools

Excel

Word

PowerPoint

Outlook

Job description

CSR - Entry-Level AML / Transaction Monitoring Analyst
Location: Lake Nona, Orlando, FL 32827
Work Arrangement: 100% Onsite - 5 Day/Week
Duration: 12 Months, with possibility of extension/conversion
Pay Range: $20-24/hr
Education: Bachelor's Degree Required

Experience: Entry-Level - No prior AML experience required

Position Overview

We are hiring Entry-Level AML / Transaction Monitoring Analysts to support a high-performing team focused on Retail Anti-Money Laundering (AML) and Transaction Monitoring.

This is an excellent opportunity for recent graduates and professionals looking to build a career in financial services, banking operations, AML, fraud prevention, compliance, and data analysis.

No prior AML or Transaction Monitoring experience is required. Comprehensive training will be provided.

Paid Training Program

Selected candidates will complete 4 weeks of paid online training before starting on the project.

The training program includes:

• 8 day - Excel / Data Training
• 12 day - AML / Transaction Monitoring Training

Training will provide candidates with the foundational knowledge and skills needed to support Retail AML and Transaction Monitoring activities.

Training Compensation: Candidates will be paid at the applicable minimum state-mandated hourly rate during the training period.

Project Compensation: Upon starting on the project, the pay will be $24/hour.

Project Start Date: January 11, 2027

Training Dates

• November 16-20
• November 30-December 18

Training will be conducted online.

Primary Responsibilities

• Support Retail AML and Transaction Monitoring activities after completing training.
• Review and analyze data across multiple systems to identify and validate information.
• Assist with transaction monitoring, data validation, fraud investigations, controls testing, and related operational activities.
• Coordinate with team members and stakeholders across different geographic locations using virtual communication tools.
• Assist with project tasks, requests, meetings, schedules, and deliverables.
• Review information and deliverables for accuracy, completeness, and proper formatting.
• Maintain knowledge of applicable policies, procedures, and processes while meeting established KPIs.
• Manage multiple assignments and prioritize competing tasks effectively.
• Assist with identifying opportunities to improve quality and productivity, including appropriate use of AI-enabled tools.
• Support the development and maintenance of SOPs, training materials, and process documentation.
• Work collaboratively with team members and support a respectful, professional, and high-performing team environment.
• Escalate issues and questions to Senior Analysts or appropriate team members when needed.
• Maintain a high level of integrity, professionalism, accuracy, and accountability.
  

Basic Qualifications

• Bachelor's degree required.
• Strong verbal and written communication skills.
• Intermediate proficiency with particularly Excel, Word, PowerPoint, and Outlook.
• Strong attention to detail and ability to accurately review and analyze information.
• Ability to work in a target-driven, high-volume operational environment.
• Ability to manage multiple priorities and meet deadlines.
• Strong analytical, organizational, and problem-solving skills.
• Ability to collaborate effectively with team members and stakeholders.
• Willingness and ability to learn AML and Transaction Monitoring processes.
  

Preferred Qualifications

Experience or exposure to any of the following is a plus, but not required:

• Financial services or retail banking
• AML / Transaction Monitoring
• Fraud investigations
• Data validation
• Controls testing
• Compliance
• Project management
• Operations
• Grants management
  
• Must be available to work 100% onsite, 5 day per week in Lake Nona, Orlando, FL.
• Must be available for the 4-week online paid training program.
• Must be available to start the project on January 11, 2027.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.