Customer Service Engineer - Union - MR/CT - NY Metro

onehealthineers; Chesapeake (VA); On-site; USD 88,000 - 102,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Company vehicle

Training opportunities

Job summary

Siemens Healthineers in the United States (Virginia) is seeking a Customer Service Engineer to service MRI and CT equipment, install, troubleshoot, and perform preventive maintenance on hospital gear. The role requires 3+ years of electro-mechanical or biomedical engineering experience, tools proficiency, and a valid driver's license.

You will build strong customer relationships and contribute to service quality through timely repairs and operator training.

Qualifications

• 3+ years in electro-mechanical or medical equipment service.
• Experience with diagnostic imaging equipment.
• Ability to work independently and in a team.
• Proficient in MS Office.
• Valid driver’s license with clean record.

Responsibilities

• Service MRI and CT systems on site.
• Install, troubleshoot, repair, and perform PM.
• Provide operator training for optimal performance.
• Manage inventory and service calls to meet timelines.
• Maintain business relationships with customers and peers.

Skills

Tools proficiency

Biomedical engineering

Diagnostic instruments

Customer service

MS Office

Valid driver’s license

Teamwork

Safety awareness

Education

High school diploma

Technical degree preferred

Military training

Tools

DMM

Oscilloscope

Torque wrenches

Test equipment

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Service Area - NY Metro

Shift Requirements after onboarding/training for this role: work schedule) Monday - Friday 10:00 PM - 6:00 AM

Responsibilities

• This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for :
• You will be servicing MRI (Magnetic Resonance Imaging) and CT (Computer Tomography).
• Customer Service Engineer Level based on prior experience.
• You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will help manage financial performance within your territory through inventory management, time management, and timely service call closure.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best if you are familiar with what is below and would like to develop your career with Siemens Healthineers.

You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.

You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

You have experience in testing, repairing, and maintaining capital medical equipment.

You have strong customer service and communication skills.

You are proficient in the use of tools and service test equipment.

General understanding of the principles of electricity, power supplies, and grounding.

Required skills to have for the success of this role

• Minimum high school diploma. Technical degree, military training, or equivalent applicable training preferred.
• Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
• Ability to work individually and in a team setting.
• Proficiency in MS Office applications
• 3+ years' experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
• Highly organized and able to plan.

The base pay range for this position is $64 - 74 hourly; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html

Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here .

The base pay range for this position is:

$0 - $0

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission elig