Customer Service Engineer - Union - CT/MR - Nassau/Suffolk NY

Siemens Healthineers AG; New York (NY); On-site; USD 85,000 - 92,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Parking/public transportation

Paid time off

Sick time

Job summary

Siemens Healthineers is seeking an ambitious Customer Service Engineer IBEW1 to join our field service team in Nassau/Suffolk, NY. You will service CT, MRI, and molecular imaging systems at customer sites, performing installation, troubleshooting, repairs, and preventive maintenance to ensure peak performance and customer satisfaction.

The role requires 10+ years of electro-mechanical or biomedical engineering experience, a valid driver’s license, and strong communication skills.

Qualifications

• Minimum high school diploma. Technical degree, military training, or equivalent applicable training preferred.
• Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
• Ability to work individually and in a team setting.
• Proficiency in MS Office applications.
• 10+ years’ experience servicing diagnostic instruments at customer sites.

Responsibilities

• Service CT (Computed Tomography), MRI (Magnetic Resonance Imaging), and MI (Molecular Imaging) equipment at customer sites.
• Install, troubleshoot, repair, and perform preventative maintenance on Siemens Healthineers equipment.
• Provide timely and effective repairs and operator training for optimal system performance and customer satisfaction.
• Manage territory finances via inventory management, time management, and prompt service call closure.
• Maintain company assets including a company car, cell phone, computer, tools, and inventory parts.
• Establish and maintain professional relationships with customers and internal peers; perform required administrative duties.

Skills

CT/MRI servicing

Customer service

MS Office

Tools and test equipment

Driver's license

Electrical knowledge

Education

High school diploma

Tools

DMM

Oscilloscope

Torque wrenches

Service test equipment

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

• Service Area – Nassau/Suffolk NY
• Shift Requirements after onboarding/training for this role:work schedule) Monday – Friday 4:00 pm - 12:30 am

This is a role well suited to an ambitious professional, looking for the next step in their career. As aCustomer Service Engineer IBEW1,you will be responsible for:

• You will be servicing CT (Catscan) & MRI (Magnetic Resonance Imaging), and MI (Molecular Imaging)
• Customer Service Engineer Level based on prior experience.
• You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will help manage financial performance within your territory through inventory management, time management, and timely service call closure.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best ifyou are familiar withwhat is belowand would like to develop your career with Siemens Healthineers.

• You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• You have experience in testing, repairing, and maintaining capital medical equipment.
• You have strong customer service and communication skills.
• You are proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.

Required skills to have for the success of this role

• Minimum high school diploma. Technical degree, military training, or equivalent applicable training preferred.
• Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
• Ability to work individually and in a team setting.
• Proficiency in MS Office applications
• 10+ years’ experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
• Highly organized and able to plan.

The base pay range for this position is $85,000 - $92,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per the required states Pay Transparency Laws. Base pay information will vary based on market location.

This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$0 - $0

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

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“A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

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