Customer Service Engineer - Union 4 - XP - Brooklyn, NY

563d Siemens Medical Solutions USA, Inc.; United States; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers is seeking a Customer Service Engineer to install, service and maintain medical imaging equipment at customer sites in the Brooklyn/West Chester/Queens area. You will train operators, ensure optimal system performance, and support revenue/expense management within the assigned territory.

The role is field-based with a company vehicle, requires travel, and may include on-call rotations after onboarding and training.

Qualifications

• Experience in testing, repairing and maintaining capital medical equipment.
• Ability to establish and maintain professional relationships with customers and peers.
• Willingness to travel within assigned geography and participate in on-call rotation after training.

Responsibilities

• Install, service, and maintain Siemens imaging equipment at customer sites.
• Provide timely and effective repairs and operator training to ensure optimal system performance.
• Manage territory financial performance, including revenue, expenses and inventory.
• Maintain company assets (vehicle, devices, tools) and build customer relationships.

Skills

Field service experience

Customer service

Medical imaging equipment knowledge

Technical skills

Driver's license

On-call rotation

Travel willingness

Education

Technical Degree or equivalent experience

Tools

Service test equipment

Job description

Job Overview

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Responsibilities

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Service Area – Brooklyn/West Chester/Queens Shift Requirements after onboarding/training for this role: Mon-Fri, 4:00 PM – 12:30 AM. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer Union level 4, you will be responsible for: You will be servicing XP Equipment in the Brooklyn/West Chester/Queens area. Customer Service Engineer Level based on prior experience. You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers.

Qualifications

You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision. You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. You have experience in testing, repairing and maintaining capital medical equipment. You have strong customer service and communication skills. You are proficient in the use of tools and service test equipment. Required skills to have for the success of this role: Minimum high school diploma, Technical Degree or equivalent experience. 1+ Years of field service experience is desired. Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting. You have strong customer service and communication skills. Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification. Must reside within 45 minutes of job site. Valid driver's license, ability to drive independently day and night, and good driving record required.

Physical Requirements

Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan.
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time.

Salary

The base pay range for this position is: $0 - $0 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Aff… encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity.

As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form.

If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail].

Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice

California residents have the right to receive additional notices about their personal information.

Export Control

“A successful candidate must be able to work with controlled technology in accordance with US export control law.”

“It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.

For this reason, we ask you not to send us your CV or resume by email.

We ask instead that you create a profile in our talent community where you can upload your CV.

Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

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These scammers may attempt to collect your confidential personal information.

If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

Recruitment Agency Information

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.