Customer Service Engineer 2 - St Louis, MO

Siemens Healthineers; Cary (NC); On-site; USD 62,000 - 94,000; Full time

Job summary

An established industry player is seeking a Customer Service Engineer II to join their dynamic team. In this role, you will be responsible for servicing advanced medical imaging equipment, ensuring optimal performance, and delivering exceptional customer satisfaction. You will work independently and collaboratively, managing company assets and maintaining strong relationships with clients. This position offers a chance to grow your career in a supportive and innovative environment, where your contributions will directly impact healthcare outcomes. If you are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Health and Wellness Benefits

Company Car

Flexible Working Environment

Professional Development Resources

Qualifications

• 3+ years of experience as a medical technologist or field service engineer.
• Knowledge of medical imaging equipment and preventative maintenance.

Responsibilities

• Service AX/XP Imaging Equipment in the St. Louis area.
• Install, troubleshoot, and repair Siemens Healthcare systems.

Skills

Customer Service

Troubleshooting

Preventative Maintenance

Technical Skills

Communication Skills

Education

High School Diploma

Technical Associate's Degree

Tools

Service Test Equipment

MS Office Applications

eVO

mButler

Job description

Join to apply for the Customer Service Engineer 2 - St Louis, MO role at Siemens Healthineers

1 month ago Be among the first 25 applicants

Join to apply for the Customer Service Engineer 2 - St Louis, MO role at Siemens Healthineers

Get AI-powered advice on this job and more exclusive features.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

• Service Area – St. Louis, MO
• Shift Requirements after onboarding/training for this role: M-F, 1:00 PM – 10:00 PM
  
  

Responsibilities

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer II, you will be responsible for:

• You will be servicing AX/XP Imaging Equipment in the St. Louis, MO area. Customer Service Engineer Level based on prior experience.
• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
  
  

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• You have experience in testing, repairing and maintaining capital medical equipment.
• You have strong customer service and communication skills.
• You are proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.
  
  

Required skills to have for the success of this role

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
  
  

Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

Siemens Healthineers offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

Pay Transparency Non-Discrimination Provision

Siemens Healthineers follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

“Successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Siemens Healthineers by 2x

Sign in to set job alerts for “Customer Service Engineer” roles.

Future Opening: Customer Service Representative - State Farm Agent Team Member

Raleigh, NC $48,000.00-$64,000.00 11 months ago

Customer Service Representative - State Farm Agent Team Member

Raleigh, NC $39,000.00-$45,000.00 3 months ago

Customer Service Representative - Order Triage

Future Opening: Customer Service Representative - State Farm Agent Team Member

Customer Service Engineer 2 - Dallas, TX

Customer Service Engineer 3 - Dallas, TX

Customer Service Engineer 2 - Dallas, TX

Customer Service Engineer 2 - Grand Rapids, MI

Customer Service Representative - State Farm Agent Team Member

Fuquay-Varina, NC $40,000.00-$75,000.00 7 months ago

Customer Service Representative - State Farm Agent Team Member

Garner, NC $40,000.00-$50,000.00 2 years ago

Customer Service Engineer 2 - Pittsburgh, PA

Customer Service Engineer 2 - Kansas City, MO

Cary, NC $62,208.00-$93,312.00 1 month ago

Customer Service Engineer 3 - Dallas, TX

Customer Service Engineer II - DX - Holly Springs

Customer Service Representative - State Farm Agent Team Member

Durham, NC $36,000.00-$45,000.00 3 months ago

Customer Service Engineer I, AX, Baltimore MD

Customer Service Engineer 2 - Detroit, MI

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.