Customer Service Engineer 2 - Cincinnati, OH

Siemens Healthineers; Cincinnati (OH); On-site; USD 54,000 - 76,000; Full time

Job summary

An established industry player in healthcare is seeking a Customer Service Engineer II to join their dynamic team in Cincinnati. This role offers the opportunity to work with cutting-edge MRI imaging equipment, providing essential services to ensure optimal system performance. The ideal candidate will thrive in a fast-paced environment, delivering exceptional customer service while managing technical tasks with precision. With a focus on career growth, this position supports professional development in a culture that values inclusivity and innovation. Join a team dedicated to improving lives through advanced healthcare solutions.

Benefits

Health insurance

Paid time off

Wellness programs

Holidays

Qualifications

• 3+ years experience as a biomedical or field service engineer servicing diagnostic instruments.
• Excellent judgment in customer relations and resource management.

Responsibilities

• Service MRI Imaging Equipment in Cincinnati, OH.
• Install, troubleshoot, repair, and perform preventive maintenance on Siemens Healthcare systems.
• Manage financial performance within your territory.

Skills

Servicing medical imaging equipment

Customer service skills

Communication skills

Troubleshooting and repair

Basic understanding of electricity

Education

High school diploma

Technical degree

Tools

eVO

mButler

MS Office

Job description

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Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to grow personally and professionally.

Our Global Team

We are a team of more than 72,000 highly dedicated employees across more than 70 countries, passionately pushing the boundaries of healthcare to improve lives worldwide. Our portfolio spans diagnostics, image-guided therapy, and cancer care, crucial for clinical decision-making and treatment.

Our Culture

We embrace a culture of inclusivity, unleashing the potential of every individual. We spark ideas that lead to positive impact and success.

Performs technical, mainly pre-defined tasks for service delivery on customer equipment.

Location & Shift

• Service Area – Cincinnati, OH
• Shift Requirements: M-F, 8-5pm after onboarding/training

Responsibilities

This role suits an ambitious professional seeking career growth. As a Customer Service Engineer II, you will:

• Service MRI Imaging Equipment in Cincinnati, OH. Level based on experience.
• Install, troubleshoot, repair, and perform preventive maintenance on Siemens Healthcare systems at customer sites with minimal supervision.
• Deliver timely repairs and training to ensure system performance and customer satisfaction.
• Manage financial performance within your territory, meeting or exceeding revenue, expense, and inventory goals.
• Manage company assets including vehicle, phone, tools, and inventory.
• Establish and maintain professional relationships with customers and peers, and perform administrative duties accurately.

Ideal Candidate Profile

Familiar with:

• Servicing medical imaging equipment with minimal supervision.
• Building customer relationships and administrative accuracy.
• Testing, repairing, maintaining capital medical equipment.
• Strong customer service and communication skills.
• Using tools and service test equipment proficiently.
• Basic understanding of electricity, power supplies, grounding.

Minimum Skills & Qualifications

• High school diploma; technical degree preferred.
• Proficient with tools, network applications (eVO, mButler, MS Office, etc.).
• 3+ years experience as a biomedical or field service engineer servicing diagnostic instruments.
• Valid driver’s license, ability to drive independently, good driving record.
• Physical ability to lift 50 lbs, climb ladders, work alone, and perform physical tasks.
• Excellent judgment in customer relations and resource management; knowledge of electronics, hydraulics, pneumatics.

Compensation & Benefits

Annual pay range: $54,896 - $75,482, plus 5% incentive target. Benefits include health, wellness, paid time off, and holidays. More info: benefitsatshs.com

EEO & Legal Notices

We are an Equal Opportunity Employer. We support diversity and provide reasonable accommodations for applicants with disabilities. For more details, visit our website or contact HR. We do not accept agency resumes.

Important Notices

Beware of job scams. Verify postings on our official career site. Comply with U.S. export control laws. Create a profile on our talent community for application updates.

Additional Information

Seniority level: Mid-Senior level

Employment type: Full-time

Industry: Hospitals and Health Care