Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL; Brownsville (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

CSL is seeking a donor pheresis support role to prepare donors, area, and equipment for the pheresis process and to monitor the procedure for safety and accuracy. You will operate the autopheresis machine, respond to alarms, and ensure proper data recording in the donor management system.

The role emphasizes adherence to SOPs, HSE/OSHA policies, confidentiality, and potential cross-training across related areas as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to alarms or signals.
• Disconnects the donor when the process is complete.
• Maintains alertness for donor reactions and notifies appropriate staff.
• Uses PDA to record incidents, machine alerts, and donor data.
• Links equipment and supplies to the donor in the PDA system.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures accurate recording of donor data in the electronic system per SOPs.
• Understands policies for hyper immune programs at the center, if applicable.
• Maintains a clean, safe work environment and keeps supplies available; follows HSE/OSHA policies.
• Maintains confidentiality of personnel, donor and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required at the organization’s discretion.
• Performs job-related duties as assigned.

Skills

Basic Math

Education

High school diploma or equivalent

Job description

Responsibilities

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Responsibilities

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.