Customer Service - Donor Support Technician

CSL; Wisconsin; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) Savings Program

Paid Time Off

Paid holidays

Job summary

CSL Plasma is seeking a full-time role at our Wisconsin donor center to prepare the donor, donor area and equipment for the pheresis process.

You will monitor the donor and the pheresis process, respond to alarms, disconnect the donor when complete and record incidents in the PDA per SOPs.

The position requires a high school diploma, at least three months in a medical setting, basic math and the ability to follow written and oral instructions; occasional bilingual skills may be required.

Qualifications

• Must have high school diploma or equivalent.
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.
• Ability to understand, remember and apply oral and/or written instructions.
• Bilingual skills may be required, at organization's discretion.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to alarms or signals.
• Disconnects the donor when the process is complete.
• Maintains alertness to any donor reactions and notifies staff as needed.
• Records incidents and donor data in the PDA and donor information system per SOPs.
• Links equipment and supplies used to the appropriate donor in the system.
• Alerts supervisor of donor flow issues.
• Maintains confidentiality of donor and center information.
• May be cross-trained in other areas as needed.

Skills

Basic math

Instruction following

Bilingual skills

Attention to detail

Customer interaction

Education

High school diploma or equivalent

Tools

PDA

Pheresis/pheresis machine

Job description

Job Description

Job Description Summary

Responsible for preparing the donor, donor area and equipment for the pheresis process.

Main Responsibilities

• 1.Prepares the autopheresis machine for the pheresis process.
• 2.Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• 3.Disconnects the donor when the process is complete.
• 4.Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• 5.Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• 6.Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• 7.Alerts Group Leader or Supervisor of donor flow issues.
• 8.Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• 9.Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• 10.Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• 11.Maintains confidentiality of all personnel, donor and center information.
• 12.May be cross-trained in other areas to meet the needs of the business.
• 13.Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• 14.Perform job-related duties as assigned.

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

Must be able to perform basic math calculations

Working Conditions (physical & mental requirements)

Ability to understand, remember and apply oral and/or written instructions

Ability to understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

CSL offers the following benefits for this full-time position, most are effective the first day of hire:

• Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage;
• Company-provided basic life insurance and Short- and Long-Term Disability;
• the option to participate in CSL’s 401(k) Savings Program;
• Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business;
• and paid observed holidays as designated by the Company.

About CSLPlasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.

Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/.

Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.