Customer Service - Donor Support Technician

CSL Plasma; Westwego (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

CSL Plasma is seeking a technician to prepare the donor, donor area, and pheresis equipment for the process. You will monitor the donor and system, responding to alarms and disconnecting the donor when complete. Use a PDA to record incidents, link equipment to donors, and ensure accurate donor data per SOPs.

Must follow safety policies and maintain confidentiality. Minimum three months of relevant experience preferred; high school diploma required; bilingual skills may be needed.

Qualifications

• High school diploma or equivalent is required.
• Minimum of three months’ work experience in a medical or health provider environment is preferred.
• Ability to operate a PDA and document donor data accurately.
• Must follow OSHA/HSE policies and demonstrate safety awareness.

Responsibilities

• Prepare donor, donor area and pheresis equipment for the process.
• Monitor the donor and pheresis process and respond to alarms or signals.
• Disconnect donor when process completes and maintain safety.
• Record incidents and donor data using PDA and link equipment to the donor.
• Notify supervisor of donor flow issues and ensure supplies are available.
• Maintain confidentiality of donor and center information; follow SOPs.

Skills

PDA data entry

Donor monitoring

Safety procedures

Confidentiality

Bilingual (optional)

Education

High school diploma or equivalent

Tools

Pheresis equipment

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager.

The Role

Prepares the autopheresis machine for the pheresis process. Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnect the donor when the process is complete. Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. Alerts Group Leader or Supervisor of donor flow issues. Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Understand the policies and procedures associated with hyper immune programs at the center if applicable. Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. Maintain confidentiality of all personnel, donor and center information. May be cross-trained in other areas to meet the needs of the business. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. Perform job-related duties as assigned.

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience.

Working Conditions (physical & mental requirements)

Understand, remember and apply oral and/or written instructions Understand and follow basic instructions and guidelines Must be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time Reach, bend, kneel and have high level of manual dexterity Occasionally be required to lift and carry up to 25 pounds Fast paced environment with frequent interruptions Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas Required to work overtime and extended hours to support center operational needs.