Customer Service - Donor Support Technician

CSL Plasma; Pontiac (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

CSL Plasma in Pontiac, MI is seeking a donor pheresis technician to support the apheresis process. You will prepare the donor, area, and equipment, monitor the process, and respond to alarms to ensure donor safety and product quality.

You will use a PDA to record incidents, link equipment to donors, and maintain accurate donor information in the system. A high school diploma and basic math skills are required, with modest healthcare experience preferred.

Qualifications

• Basic math calculations required.
• Bilingual skills may be required at organization discretion.
• Experience in medical or health-provider environment is preferred but not required.

Responsibilities

• Prepare the donor, donor area and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and pheresis process, respond to alarms or signals during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness to donor reactions and notify staff as needed.
• Use PDA to record incidents during the pheresis process and link equipment to the donor.
• Link equipment and soft goods used in the pheresis process to the donor in the system.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information management system per SOPs.
• Understand policies for hyper immune programs if applicable.
• Maintain clean work environment and ensure supplies; follow HSE/OSHA policies and promote safety.
• May be cross-trained in other areas as needed.
• Perform job-related duties as assigned.

Skills

Basic math

Bilingual

Education

High school diploma or equivalent

Tools

PDA usage

Job description

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.