Customer Service-Donor Support Technician

CSL; New York (NY); Sur place; USD 23 000 - 25 000; Plein temps

Résumé du poste

CSL Plasma is hiring at a New York center for a role focused on preparing the autopheresis machine and donor area, monitoring the pheresis process, and recording donor data. The position emphasizes safety, accurate data entry, and coordination with staff.

The ideal candidate has at least three months in a medical setting, basic math skills, and the ability to follow SOPs while maintaining confidentiality and proper use of PPE.

Qualifications

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations
• Must be able to understand, remember and apply oral and/or written instructions

Responsabilités

• Prepares the autopheresis machine for the pheresis process
• Monitors the donor and the pheresis process, responds to alarms or signals
• Disconnects the donor when the process is complete
• Maintain alertness to donor reactions and notifies appropriate staff
• Use PDA to record incidents during the pheresis process and link equipment to the donor in the system
• Alerts Group Leader or Supervisor of donor flow issues
• Ensure accurate recording of donor data in the electronic donor information management system
• Follow SOPs and health safety policies, maintain a clean work environment
• May be cross-trained in other areas to meet business needs
• Bilingual skills may be required
• Perform other job-related duties as assigned

Connaissances

Medical environment experience

Basic math

Attention to detail

Formation

High school diploma or equivalent

Outils

PDA

Electronic donor information management system

Description du poste

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.

• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

• Disconnect the donor when the process is complete.

• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

• Alerts Group Leader or Supervisor of donor flow issues.

• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

• Understand the policies and procedures associated with hyper immune programs at the center if applicable.

• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

• Maintain confidentiality of all personnel, donor and center information.

• May be cross-trained in other areas to meet the needs of the business.

• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

• Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

• Will perform basic math calculations

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions

• Understand and follow basic instructions and guidelines

• Must be able to see and speak with customers and observe equipment operation.

• Occasionally perform tasks while standing and walking up to 100% of time

• Reach, bend, kneel and have high level of manual dexterity

• Occasionally be required to lift and carry up to 25 pounds

• Fast paced environment with frequent interruptions

• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

• Required to work overtime and extended hours to support center operational needs

The expected base pay for this position at hiring is $16.61/hour - $18.13/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.

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About CSLPlasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.

Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/.

Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.