Customer Service Dispatcher

Simon Roofing; United States; Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K plan

PTO policy

Life insurance

Job summary

Simon Roofing, a long-standing leader in the roofing industry, is seeking a Customer Service Dispatcher to join our remote dispatch team. You will receive calls and emails, generate work orders, and dispatch service calls to technicians promptly.

You will communicate estimates to customers for approval and support technicians across branches. The role emphasizes strong organizational and problem-solving skills, with a focus on independent work from home and a rotating weekend schedule.

Qualifications

• High School Diploma or Equivalent; some college preferred.
• Proficient with Microsoft Office (Excel, Word, Outlook) and database software.
• Ability to work 11AM–8PM and rotating weekends.
• Able to work from home with provided IT equipment; self-motivated and independent.
• Authorized to work in the United States.

Responsibilities

• Receive incoming calls and emails from internal and external customers.
• Generate work orders with customer specifications.
• Dispatch service calls to appropriate technicians/branches promptly.
• Communicate roofing estimates to customers for approval of service work.
• Provide support to service technicians across branches.
• Complete special projects as assigned by management.
• Assist other departments during downtime through cross-training.

Skills

Customer service

Problem solving

Strong organization

Multi-tasking

Self-motivation

Education

High School Diploma or Equivalent

Tools

Excel

Word

Outlook

Database software

Job description

Customer Service Dispatcher

Simon Roofing is a roofing industry leader with over 125 years in business with 68 locations throughout the USA. We specialize in roofing service, restorations, and replacements. We are looking for employees with great work ethic and drive to join our organization at all levels.

At Simon Roofing we offer an established career path that will enable you to advance in compensation, responsibility, status, and authority to the degree that your abilities and desire allow.

Who you are:

Simon Roofing, a leader in the Commercial Roofing Industry, is currently seeking a Customer Service professional to join our growing dispatch team. The successful candidate will possess strong organizational and problem-solving skills, have great attention to detail, and the ability to effectively prioritize and multi-task.

What you'll do:

• Receive incoming calls and emails from Internal and External Customers
• Generate Work orders that communicate information and requirements per the customer's specifications.
• Dispatch service calls (work orders) to the appropriate service technician/branch in a timely fashion
• Communicate roofing estimates to customers to obtain approval for service work.
• Provide support to service technicians for all service branches.
• Complete special projects as assigned by management.
• Assist other departments in downtime through cross-training.

What you'll need:

• High School Diploma or Equivalent required- Some College Preferred
• Ability to work afternoon shift, 11AM – 8PM, and Rotating Weekends.
• Ability to be part of an after-hours, on-call rotation (additional compensation).
• Ability to work from home effectively; high-speed internet, designated work area free from distraction (we will provide all the IT equipment necessary to do the job).
• Ability to self-motivate, stay focused and work independently.
• Knowledge in Microsoft Office (Excel, Word, and Outlook) and database software.
• Customer Service Oriented.
• Team-oriented, energetic, enthusiastic, self-motivated and a good work ethic.
• Good verbal and written communication skills.
• Must pass a pre-employment drug test and background screening.
• Authorized to work in the US.

What We Offer:

• Health Insurance, Dental, Vision Care benefits
• 401K plan
• PTO Policy
• Life insurance

Simon Roofing is an Equal Opportunity Employer and does not discriminate against any applicant on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by the Federal or State law or local ordinance.

Note: The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of the personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

I certify the information I have provided in this Employment Application is true and complete to the best of my knowledge. I understand that, if hired, discovery of any false information provided or any relevant information omitted (no matter when discovered) may result in the immediate termination of my employment. I authorize Simon Roofing and Sheet Metal Corp. (the "Company") to make whatever inquiries it deems necessary or appropriate of any person or organization to verify any of the information I have provided in this application and to determine my qualifications and abilities. I hereby release the Company from any and all claims or action or causes of action arising out of the Company's lawful inquiries and/or its determination of my qualifications and abilities.