Customer Service & Dispatch Representative

Bug Zero Inc; Springfield (MO); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Competitive pay with growth incentives

Medical, dental, vision, and life保险

Retirement plan with company match

Paid holidays, vacation, and personal

Supportive, team-oriented work环境

Job summary

Bug Zero Inc in Springfield, MO is seeking a Customer Service & Dispatch Representative to support daily operations and client satisfaction. You will answer inbound calls, schedule technician routes, assist clients, promote services, and handle administrative tasks to keep our pest management service running smoothly.

Ideal candidates have at least 2 years of customer service experience, a stable work history, a professional phone presence, and strong organizational skills.

Qualifications

• At least 2 years of customer service experience
• Stable work history
• Friendly, professional phone presence
• Strong organization and attention to detail
• Proficiency with MS Office, email, internet, and CRM software
• Positive, customer-focused attitude

Responsibilities

• Answering inbound calls with professionalism and care
• Scheduling and coordinating technician routes
• Assisting current and prospective clients
• Promoting Bug Zero services
• Resolving client concerns and problem-solving
• Assisting with Accounts Receivable
• Performing administrative tasks as needed

Skills

Customer service experience

Dispatch scheduling

CRM software

MS Office

Phone presence

Organizational skills

Tools

CRM software

MS Office

Job description

Customer Service & Dispatch Representative

Pay:$37,000-$42,000 first-year earnings

Schedule:Monday-Friday, 8:00 AM-5:00 PM (No weekends!)

Who We Are

At Bug Zero, we've been protecting homes and businesses for over 36 years. We pride ourselves on exceptional customer service, strong relationships, and reliable pest management solutions that give our clients peace of mind.

What You'll Do

As a Customer Service & Dispatch Representative, you'll be a key part of our daily operations and customer experience. Responsibilities include:

• Answering inbound calls with professionalism and care
• Scheduling and coordinating technician routes
• Assisting current and prospective clients
• Promoting Bug Zero services
• Resolving client concerns and problem-solving
• Assisting with Accounts Receivable
• Performing administrative tasks as needed

What We're Looking For

• At least 2 years of customer service experience
• Stable work history
• Friendly, professional phone presence
• Strong organization and attention to detail
• Proficiency with MS Office, email, internet, and CRM software
• Positive, customer-focused attitude

What We Offer

• Competitive pay with growth incentives and sales opportunities
• Medical, dental, vision, and life insurance
• Retirement plan with company match
• Paid holidays, vacation, and personal days
• Supportive, team-oriented work environment

Bug Zero is an Equal Opportunity Employer and maintains a Drug-Free Workplace.