Customer Service & Dispatch Pro — Fast Scheduling

Precision Garage Door Service; Pompton Lakes (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus opportunities

Paid Training

Company events

Breakfast and snacks

Growth opportunity and career path

Job summary

Precision Overhead Garage Door Service in Northern NJ seeks a highly motivated Customer Service/Dispatcher to join our team and help deliver quality garage door solutions to customers. We are the leading overhead garage door company with locations across the tri-state area.

You will receive service requests, efficiently schedule appointments by technician and location, confirm times, input data into dispatch software, and manage emergencies.

Qualifications

• Bilingual English and Spanish is a plus.
• High school diploma or equivalent is required.
• Previous experience in dispatching or customer service is a plus.
• Strong organizational and multitasking skills are expected.
• Proficiency with scheduling/dispatching software is preferred.

Responsibilities

• Receive incoming service requests from customers, technicians, or sales representatives.
• Efficiently schedule service appointments based on technician availability and geographic location.
• Maintain clear and professional communication with customers regarding appointment times and any delays.
• Confirm appointments with customers and provide estimated arrival times.
• Input data into the dispatching software or system, ensuring data integrity.
• Monitor and manage technician availability and workloads.
• Handle emergency service calls promptly and effectively, dispatching technicians as needed.
• Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.
• Scheduling door estimates.

Skills

Organizational skills

Multitasking

Communication skills

Attention to detail

Scheduling/dispatch software

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Precision Overhead Garage Door Service in Northern NJ seeks a highly motivated Customer Service/Dispatcher to join our team and help deliver quality garage door solutions to customers. We are the leading overhead garage door company with locations across the tri-state area.

You will receive service requests, efficiently schedule appointments by technician and location, confirm times, input data into dispatch software, and manage emergencies.