Customer Service & Dispatch Coordinator

Sofo Foods; Forest Park (GA); On-site; USD 19,286 - 27,552; Full time

Job summary

Sofo Produce Co./Athena Farms in Forest Park, GA is seeking a Customer Service Representative to help restaurants stay stocked with fresh produce. You will handle inquiries, process orders and returns, and assist with light office tasks in a fast-paced environment.

Ideal candidates are detail-oriented, organized, and customer-focused, able to communicate clearly across departments and adapt to shifts. Experience with Microsoft Office and logistics is a plus; overtime may be required.

Qualifications

• Detail-oriented with strong organizational skills.
• Excellent communication and a customer-focused mindset.
• Proficient with Microsoft Office and basic computer applications.

Responsibilities

• Handle customer inquiries and orders through phone, email, and text with fast, friendly service.
• Resolve issues, follow up on special requests, and communicate concerns to the right teams.
• Build strong customer relationships through clear, engaging communication.
• Enter orders and catch weights accurately, update invoices, and provide correct documentation.
• Prepare and stamp invoices before drivers depart.
• Promote new products and current specials to boost sales.
• Send daily reminder texts to customers who haven’t ordered.
• Maintain customer accounts by updating notes, delivery windows, order guides, and contact info.
• Check in on drivers, verify paperwork and payments, and ensure returns are properly documented.
• Assist with daily driver dispatching duties.
• Work closely with all departments to keep operations smooth and customer-focused.

Skills

Detail-oriented

Organized

Customer-focused

Microsoft Office

Job description

Sofo Produce Co./Athena Farms in Forest Park, GA is seeking a Customer Service Representative to help restaurants stay stocked with fresh produce. You will handle inquiries, process orders and returns, and assist with light office tasks in a fast-paced environment.

Ideal candidates are detail-oriented, organized, and customer-focused, able to communicate clearly across departments and adapt to shifts. Experience with Microsoft Office and logistics is a plus; overtime may be required.