Customer Service Desk Clerk — Flexible Hours & Benefits

Lee's Marketplace, Inc.; Herriman (UT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Disability plans

EAP (Employee Assistance Program)

401k plans

Supplemental Insurances

10% discount

Ace Hardware Discount

Paid Time Off

Job summary

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment.

The Customer Service Desk Clerk provides friendly, efficient, and professional assistance to guests at the service desk. This position handles guest inquiries, returns, exchanges, and specialty item sales such as balloons, money orders, hunting and fishing

Qualifications

• High school diploma or equivalent (Required).
• Previous experience in retail or guest service (Preferred).
• Previous leadership experience (Preferred).
• Strong knowledge of POS systems and register operations.

Responsibilities

• Greet and assist guests at the service desk with courtesy and professionalism.
• Process returns, exchanges, and refunds according to company policies.
• Answer phone calls, respond to guest inquiries, and direct calls to the appropriate department.
• Assist in monitoring front-end operations, helping ensure lines stay minimal and guests are served quickly.
• Work side by side with the Front-End Manager to help oversee cashiers, baggers, and front-end workflow.
• Balance cash drawers and maintain accurate transaction records.
• Assist with guest complaints, concerns, or special requests, escalating when necessary.
• Keep the service desk area clean, organized, and well-stocked with supplies.
• Support front-end operations as needed, including bagging or assisting at registers.
• Verify correct payment methods are accepted and properly processed.
• Ensure team members are aware of current promotions, ad pricing, and in-store specials.
• Oversee daily cash handling procedures, including tills, safe counts, and deposits
• Maintain cleanliness, safety, and organization of front-end, entry areas, and parking lot.

Skills

Customer service

Cash handling

POS systems

Communication

Education

High school diploma or equivalent

Tools

POS system

Computer literacy

Job description

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment.

The Customer Service Desk Clerk provides friendly, efficient, and professional assistance to guests at the service desk. This position handles guest inquiries, returns, exchanges, and specialty item sales such as balloons, money orders, hunting and fishing