Customer Service Dept Mgr - West Lafayette, IN

Meijer Inc.; West Lafayette (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Medical/Dental/Vision/401K

Paid time off

Tuition reimbursement

Child and adult care assistance

Job summary

Meijer in West Lafayette, IN seeks an exceptional Customer Service/Front End Dept Manager to lead the store's front-end operations and customer experience.

You will coach team members, manage scheduling and staffing, monitor metrics, and drive process improvements while upholding Meijer's values and safety standards. This leadership role offers opportunities for career growth, competitive benefits, and weekly pay as part of a large Midwest retailer.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members to provide clear and precise direction.
• Demonstrated ability to analyze financial and statistical information to make informed decisions.
• Demonstrates proactive/creative thinking and applies it to the business.
• Understanding of seasonal and diverse merchandising to meet customer needs and gain market share.
• Strong business acumen and innovative mindset to set industry standards.
• Commitment to fostering an inclusive environment for all team members and vendors.

Responsibilities

• Engages with team members to ensure onboarding, training, development, coaching and feedback for success.
• Identifies talent and supports staffing and leadership pipeline strategies.
• Conducts candid discussions to uphold Meijer standards and promote internal growth.
• Oversees area operations and financial results, driving budgeted P&L performance and productivity.
• Drives safety and compliance, plus store condition management and policy adherence.
• Ensures guidance from Team Leaders and Leads for daily work assignments and training needs.

Skills

Leadership experience

Communication

Financial analysis

Customer service

Merchandising

Strategic thinking

People development

Safety/compliance

Inclusive culture

Problem solving

Business acumen

Education

Bachelor’s degree or equivalent experience

Job description

Customer Service/Front End Dept Manager

We are on the lookout for an exceptional Customer Service/Front End Dept Manager to join Meijer to support our West Lafayette, IN Store location.

Responsibilities:

• The Customer Service/Front End Dept Manager is responsible for overall team member engagement for those in span of care.
• You will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning.
• Direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution).
• The Customer Service/Front End Dept Manager will work to identify and implement process improvements as well as serve as a steward of the Meijer culture.

Benefits:

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth
• Get Paid Weekly
• Medical/Dental/Vision/401K (effective on Start Date - Leaders Only)
• 3 Weeks of Paid Days Off (effective on Start Date - Leaders Only)
• Tuition Free and Reimbursement Education Assistance (effective on Start Date)
• Child and Adult Care Assistance
• Team Member Discount
• and Much More!!!

What You’ll be Doing:

• Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
• Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.
• Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
• Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
• Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
• Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.

This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

What You Bring with You (Qualifications):

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrates proactive/creative thinking and applies it to the business.
• A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
• A strong business acumen.
• An innovative attitude to help Meijer set the industry standard.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. Today we’re a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin.

Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace.

We are committed to treating all persons with dignity and respect.

Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification.

Submissions that are not seeking help to complete the application due to a disability will not be responded to.