Customer Service Dept Mgr - Northville, MI

Meijer Inc.; Novi (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in Northville, MI is seeking an experienced Customer Service/Front End Dept Manager to lead the store's front-end team. You will drive customer service excellence, manage staffing, training, coaching, and performance conversations to ensure a positive shopping experience.

You will oversee operations and financials for the front end, implement process improvements, and partner with leaders to grow talent, safety, and adherence to Meijer standards while upholding the company's culture.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members with clear direction.
• Demonstrated ability to analyze financial and statistical information for decisions.
• Demonstrates commitment to safety and compliance in store operations.
• Ability to think proactively and apply it to the business.
• Understanding of seasonal and diverse merchandising to meet customer needs.
• Strong business acumen and capability to drive results.

Responsibilities

• Engages with team members to onboard, train, and coach for success.
• Identifies talent and discusses career paths to grow staffing and leadership bench.
• Engages in candid discussions to uphold Meijer standards and enable growth.
• Oversees area operations and financial results, managing budget items in P&L.
• Drives safety and compliance and manages store condition and procedures.
• Directs Team Leaders and Leads in assigning daily work and training needs.
• Performs other duties as assigned or required.

Skills

Leadership

Team coaching

Staff development

Customer service

Communication

Financial awareness

Safety/compliance

Strategic thinking

Education

Bachelor’s degree or equivalent experience

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

Please review the job profile below and apply today!

Are you seeking to join a thriving organization? Do you possess a fervent dedication to nurturing tomorrow's leaders? We are on the lookout for an exceptional Customer Service/Front End Dept Manager to Join Meijer to support our Northville, MI Store location.

The Customer Service/Front End Dept Manager is responsible for overall team member engagement for those in span of care. You will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. Direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Customer Service/Front End Dept Manager will work to identify and implement process improvements as well as serve as a steward of the Meijer culture.

A career at Meijer offers more than just a paycheck. We provide a wide range of benefits designed to support a positive work-life balance, ensuring that you can thrive both personally and professionally:

- Get Paid Weekly
- Medical/Dental/Vision/401K (effective on Start Date - Leaders Only)
- 3 Weeks of Paid Days Off (effective on Start Date - Leaders Only)
- Tuition Free and Reimbursement Education Assistance (effective on Start Date)
- Child and Adult Care Assistance
- Team Member Discount
-...and Much More!!!

What You’ll be Doing:

• Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
• Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.
• Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
• Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
• Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
• Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.
• This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

What You Bring with You (Qualifications):

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrates proactive/creative thinking and applies it to the business.
• A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
• A strong business acumen.
• An innovative attitude to help Meijer set the industry standard.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.