Customer Service Department Manager

Meijer; Rockford (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence across our Grand Rapids stores. You will coach Lead and Team Leaders, engage team members, and ensure onboarding, training, and development to deliver exceptional service.

With a Bachelor's degree and 4+ years in retail or customer service, you will own area operations, manage performance, and partner with leadership to forecast staffing and budgets, while upholding safety and a

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years of retail, grocery, or customer service experience.
• Progressive leadership experience preferred.
• Strong customer service orientation.
• Ability to analyze financial data and make informed decisions.
• Commitment to safety and compliance.
• Strong business acumen and merchandising sense.
• Commitment to diversity and inclusion.

Responsibilities

• Lead and develop team members across the customer service area.
• Drive operational excellence and manage the P&L budget line items.
• Ensure safety, compliance, scheduling, and staffing levels.
• Oversee performance management, coaching, and career development.
• Identify process improvements to increase sales and productivity.
• Collaborate with store leadership to meet corporate plans.

Skills

Retail leadership

Team management

Customer service excellence

Financial acumen

Communication

Coaching and development

Education

Bachelor's degree or equivalent experience

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

Please review the job profile below and apply today!

Are you seeking to join a thriving organization where you can make a meaningful impact? Do you have a passion for developing people and delivering exceptional customer service? Meijer is looking for a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence join Meijer within our East and West Grand Rapids store locations! - while helping shape the next generation of leaders.

Great benefits that start on day 1, which include: Medical, Dental, Vision, Team Member Discounts, Weekly Pay, and much more!

The Customer Service Department Manager is responsible for overall team member engagement for those in span of care. The leader will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. The Customer Service Department Manager will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Customer Service Department Manager will work to identify and implement process improvements as well as serve as a steward of the Meijer culture.

What You'll be Doing:

• Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
• Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.
• Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
• Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
• Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
• Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.
• This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

What You Bring with You (Qualifications):

• Bachelor's degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrates proactive/creative thinking and applies it to the business.
• A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
• A strong business acumen.
• An innovative attitude to help Meijer set the industry standard.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. Today we're a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin.

Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification. If you have a disability and require a reasonable accommodation to complete any part of your application, click here to submit your request. Submissions that are not seeking help to complete the application due to a disability will not be responded to.