Customer Service Department Manager

Meijer Inc.; Cincinnati, Northern (OH, KY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Parental leave

Education assistance

Team member discount

Development programs

Job summary

Meijer in Cincinnati, OH is seeking an Area Leader to drive team engagement, onboarding, coaching and performance across the span of care. You will own budgeting and area operations, while fostering safety and a culture of continuous improvement within a multi-store region.

The role requires a Bachelor's degree or equivalent experience, 4+ years in retail or customer service, and proven leadership. Meijer offers development, education assistance, and a strong community focus.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years of retail/grocery or customer service.
• Progressive leadership experience preferred.
• Strong business acumen and financial analysis ability.

Responsibilities

• Lead engagement and onboarding, coaching and development within span of care.
• Oversee area operations and financial results, budget ownership.
• Drive safety, compliance and store condition management.
• Guide Team Leaders and Leads in daily work and training needs.

Skills

Leadership experience

Customer service

Communication

Financial acumen

Education

Bachelor's degree or equivalent experience

Job description

Customer Service Department Manager page is loaded## Customer Service Department Managerremote type: On-Sitelocations: Colerain - Cincinnati, OHtime type: Full timeposted on: Posted Todayjob requisition id: R000702315As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!**Meijer Rewards*** Weekly pay* Scheduling flexibility* Paid parental leave* Paid education assistance* Team member discount* Development programs for advancement and career growthPlease review the job profile below and apply today!The Area Leader is responsible for overall team member engagement for those in span of care. The leader will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. The Area Leader will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Area Leader will work to identify and implement process improvements as well as serve as a steward of the Meijer culture.**What You'll be Doing:*** Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.* Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.* Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.* Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.* Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.* Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.* This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.**What You Bring with You (Qualifications):*** Bachelor's degree or equivalent experience.* Minimum 4+ years of retail/grocery or customer service experience.* Progressive leadership experience preferred.* A passion to provide industry leading service.* Demonstrated ability to communicate with team members in a way that provides clear and precise direction.* Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.* Demonstrated ability to lead an organization that practices working safely at all times.* Demonstrates proactive/creative thinking and applies it to the business.* A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.* A strong business acumen.* An innovative attitude to help Meijer set the industry standard.* A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. Today we're a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin.Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification. **If you have a disability and require a reasonable accommodation to complete any part of your application,** ****please**** ****to submit your request**. Submissions that are not seeking help to complete the application due to a disability will not be responded to.**