Customer Service Department Lead

Meijer; Whitestown (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in Whitestown, IN is seeking a dedicated team member to support daily store operations and deliver outstanding customer service. You will engage with customers, help assign daily tasks, and assist in coaching peers to meet sales goals while maintaining Meijer standards.

You will participate in training new team members, manage department scheduling, monitor product freshness, and uphold safety and inclusion across the store. This role may involve leadership duties across departments.

Qualifications

• Passion for customer service and engaging with customers and peers.
• Strong verbal and written communication skills.
• Retail or other customer service experience preferred.
• Creative thinking and ability to influence others.
• Ability to quickly build rapport and gain customer confidence.

Responsibilities

• Engage peers to provide the best possible shopping experience for customers.
• Communicate with team members and assign daily work tasks.
• Mentor and coach team members to exceed sales goals and complete trainings.
• Support training of new team members and cross-training of talent.
• Assist with department schedule writing to improve engagement and sales.
• Ensure product freshness by monitoring rotation and dating policies.
• Guide safety and food safety compliance and uphold 200% accountability.
• Lead ordering, receiving, stocking, pricing, and display where applicable.
• Foster an inclusive Meijer culture and diversity.
• Operate a register and cash handling when needed.
• May act in Lead capacity in other departments; perform other duties as assigned.

Skills

Customer service

Communication skills

Retail experience

Creative thinking

Influencing others

Rapport building

Plan execution

Team leadership

Diversity inclusion

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to‑day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.

What you’ll be doing:

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

What You Bring with You (Qualifications):

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication
• Retail or other customer service experience preferred
• Creative thinking skills
• Ability to influence others
• Ability to quickly build rapport and gain customer confidence to create repeat business
• Ability to lift, carry, push, pull, bend and twist while handling product
• Experience executing plans
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.