Customer Service Delivery Driver

The Sherwin-Williams Company; Laguna Beach (MO); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Company van or truck provided

Job summary

The Sherwin-Williams Company in Missouri is seeking a delivery driver who works with wholesale and retail customers to determine needs, answer questions about products, and deliver items from stores in a safe, timely manner.

You will load and unload, tint or mix as needed, and maintain accurate delivery records while following routes and safety rules; a valid driver's license, ability to lift up to 70 lbs, and willingness to work evenings and weekends are required.

Qualifications

• Must be 21+ and legally eligible to work.
• Valid, unrestricted Driver's License.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Spanish language ability preferred.
• Experience in delivery, retail, or customer service is a plus.

Responsibilities

• Provide high levels of customer satisfaction through sales service.
• Assist customers in person and by phone, determining needs and offering products.
• Process sales transactions accurately per policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Load, transport, and deliver items safely and on time.
• Tint and mix products to customer specifications.
• Maintain accurate work orders and inventory on the floor and in the warehouse.
• Maintain the store vehicle and report needs for servicing.

Skills

Customer service

Sales

Delivery

Load and unload

Bilingual

Spanish

Education

HS diploma or GED

Job description

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pick-up trucks.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Load, transport, and deliver items to customers in a safe, timely manner
• Assist with loading and unloading items from vehicles
• Maintain the store vehicle and alert the supervisor to repair and servicing needs
• Adhere to assigned routes and follow time schedules
• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
• Prepare reports and other documents relating to deliveries
• Operate equipment and machines, such as cars, trucks, forklifts, etc.

Minimum Requirements

• Must be at least twenty-one (21) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish