Customer Service Delivery Driver

carvana; Delanco Township (NJ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) with company match

Overtime opportunities

Health, Dental & Vision benefits

Paid time off

Tuition reimbursement / student loan 1

Job summary

Carvana is seeking enthusiastic Customer Advocates in New Jersey to help deliver happiness in the car-buying journey. If you have at least 2 years of customer-facing experience, you can join a fast-growing team and play a key role in reintroducing happiness into the car-buying process.

Shift hours are 7am-5pm, 9am-7pm or 11am-9pm with seven-day availability and rotating days off. Starting pay is $22 per hour, with a clear path to $25/hour and merit-based increases through our Careers Not Jobs

Qualifications

• Minimum 2 years of customer-facing experience.
• Ability to maintain a positive attitude while delivering exceptional service.
• Willingness to obtain Notary license within 90 days of employment if required by state.

Responsibilities

• Deliver vehicles to customers' doors using the company hauler system and receive training.
• Assist with loading/unloading vehicles and inspect the hauler for safety.
• Complete customer paperwork and enter notes into the tracking system.
• Drive safely and maintain a clean driving record in accordance with Carvana CMV policy.

Skills

Customer-facing experience

Communication skills

Job description

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?

Shift Requirement

The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.

Unlock Your Earning Potential

We offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:

Pay Range: $22-$25 hourly

Starting Pay: $22/hr

At 3 Months: $23/hr

At 6 Months: $23.75/hr

In your first year, you can progress from $22/hr to $25/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy a one time $1 increase in their first 90 days, and an additional $0.75 increase in their pay every 90 days thereafter.

And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.

Benefits + Perks

We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:

• Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
• Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
• Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
• Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
• Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
• Professional Development: Extensive internal growth and professional development opportunities

And more!

About the Role

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

• Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements .
• Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
• Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
• California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
• Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of employment; failure to secure it may impact continued employment in this role.

General qualifications and requirements

Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow