Customer Service- Crocker Park Rack

Nordstrom, Inc.; Westlake (OH); Hybrid; USD 22,000 - 23,000; Part time

Benefits offered by this job

Medical/Vision

Dental

Retirement and PTO

Life Insurance

Merchandise Discount

EAP Resources

Performance-based incentives

Job summary

Nordstrom Rack in Westlake, OH is seeking a team member to thrive in a fast-paced environment, delivering a welcoming shopping experience and assisting customers at the point of sale.

Role includes maintaining a clean store, aiding merchandising efforts, and supporting stockrooms while promoting Nordstrom Rewards. Flexible scheduling is available; pay ranges from $15.75 to $16.35 per hour with benefits.

Qualifications

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative and a high level of ownership.
• Organizational skills, attention to detail and ability to prioritize multiple tasks.
• Ability to work a flexible schedule based on business needs.

Responsibilities

• Assist customers at checkout across multiple platforms (in-store, online, mobile) using a point-of-sale system.
• Maintain a clean, clutter-free sales floor and stockrooms; re-merchandise and straighten as needed.
• Support fitting room operations by greeting customers and organizing returns to the floor.
• Keep stockrooms organized and merchandise properly checked in and ticketed.
• Demonstrate proficiency with store technologies and promote Nordstrom Rewards initiatives.

Skills

Communication skills

Accountability & ownership

Organizational skills

Flexibility

Job description

Job Description

Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.

A day in the life…

Work with the team to ensure the salesfloor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed Demonstrate expertise in all technologies used in the store environment Adhere to all operational, merchandise and asset protection standards Promote initiatives like our Nordstrom Rewards program.

You own this if you have…

Clear, effective communication with strong interpersonal skills Accountability, initiative and a high level of ownership Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment The ability to work a flexible schedule based on business needs.

Physical Requirements:

• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling.
• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$15.75 - $16.35 Hourly

We’ve got you covered…

Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses.

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a m... and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!