Customer Service Correspondence Clerk - Full Time - Day

John Theurer Cancer Center at Hackensack University Medical Center; North Bergen (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Retirement benefits

Job summary

John Theurer Cancer Center at Hackensack University Medical Center in New Jersey is hiring a Customer Service Correspondence Clerk to manage lockbox mail, update EPIC patient records, and support the customer service team. This role requires attention to detail and strong communication and computer skills.

The position involves screening mail, handling patient payments, and filling in at the lobby desk as needed. A minimum of 2 years in a related role plus EPIC familiarity will help you succeed.

Qualifications

• High School diploma or GED required.
• Minimum 2+ years of experience in a related field.
• Excellent written and verbal communication skills; strong telephone abilities.

Responsibilities

• Handle all correspondence, paper and electronic lockbox mail daily.
• Screen mail for legal requests and distribute accordingly.
• Update patient demographics in EPIC using provided data.
• Answer calls and take messages for follow-up.
• Process patient payments and document in EPIC.
• Assist with medical records requests and account reactivations.
• Prepare and submit checks to Cashier within 24 hours.
• Provide front desk coverage as needed.
• Perform general clerical tasks (faxing, scanning, emailing).

Skills

Written communication

Telephone skills

Computer skills

Bilingual English/Spanish

Education

GED or HS diploma

2+ years exp

Business experience

Tools

EPIC knowledge

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Customer Service Correspondence Clerk is responsible for all correspondence paper/electronic lockbox return mail across the Hackensack Meridian Health (HMH) network. Duties include but are not limited to the distribution of mail. Will ensure timely assignment of correspondence/mail to team members. Acts as a liaison to the customer service/collections team while performing other duties as assigned.

Responsibilities

• Responsible for all correspondence, paper and electronic lock box mail received daily in the Customer Service department.
• Screens mails for legal request, subpoenas, and bankruptcies etc. and distributes accordingly, reaching out to supervisor for guidance as needed to ensure mail delivery to appropriate parties.
• Updates return mail patient demographics in EPIC using electronic files provided by the statement vendor.
• Logs on to the phone system when call Queue is high, takes messages for customer service reps for patient call back.
• When logged on to the phone system, when appropriate will take and apply patient payments via EPIC encrypted device or bank portal.
• Documents all patient payment transactions and patient conversation in EPIC.
• Submits requests for medical records, reactivates accounts from history, and drops itemize bills and UBs upon request.
• Prepares and submits incoming checks to the Cashier within 24 hours of receipt.
• Works assigned WQs in a timely manner.
• Covers lobby front desk as needed.
• Handles all clerical functions for the department which might include but is not limited to, faxing, scanning and emailing documents to attorneys/agencies etc.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 2+ years of experience in a related field.
• Some business experience.
• Excellent written and verbal communication skills.
• Excellent telephone skills.
• Excellent computer skills, preferably including but not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills And Abilities Preferred

• Hands on basic knowledge of the EPIC system.
• Bilingual English./Spanish a plus.
• Previous experience in the same or similar capacity in a hospital.
• Experience in working in a high volume office environment.
• Customer Service skills.

Licenses And Certifications Required

• Successfully pass EPIC assessment completion within 30 days after Network access granted.

Compensation

Minimum rate of $18.32 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

Job Duties

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.