Customer Service Coordinator – Travel Support

Enchanted Horizons Travel; Moorhead (MN); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive training

Ongoing mentorship

Flexible remote work options

Career growth opportunities

Job summary

Enchanted Horizons Travel, based in Moorhead, Minnesota, seeks a motivated Customer Service Coordinator to provide travel support and ensure positive client experiences. The role involves assisting customers with inquiries, coordinating travel details, and maintaining communication throughout the planning process.

This position is ideal for someone who enjoys helping people and values a supportive team environment within the travel industry. We offer comprehensive training, mentorship, and flexible work opportunities.

Qualifications

• Customer service, administrative, or hospitality experience preferred.
• Interest in travel is beneficial.

Responsibilities

• Communicate with clients regarding travel inquiries and requests.
• Provide guidance on travel options and timelines.
• Support reservation coordination and follow-up communication.
• Ensure accuracy of client information and travel details.
• Deliver high-quality service with professionalism.

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Self-motivated

Detail-oriented

Customer-focused mindset

Job description

Customer Service Coordinator – Travel Support

Job Summary
We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.

This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

• Communicate with clients regarding travel inquiries and requests
• Provide guidance on travel options, timelines, and next steps
• Support reservation coordination and follow-up communication
• Ensure accuracy of client information and travel details
• Deliver high-quality service with professionalism and care
• Follow company processes and service standards

Qualifications

• Excellent written and verbal communication skills
• Strong organization and time-management abilities
• Self-motivated and comfortable working remotely
• Detail-oriented and customer-focused mindset
• Customer service, administrative, or hospitality experience preferred
• Interest in travel is beneficial

What We Offer

• Comprehensive training and ongoing mentorship
• Flexible remote work options
• Part-time or full-time opportunities
• Career growth within the travel industry