Customer Service Coordinator – Travel Support

Enchanted Horizons Travel; Columbus (GA); Remote; USD 28,000 - 36,000; Full time

Benefits offered by this job

Comprehensive training

Flexible remote work options

Career growth opportunities

Positive team culture

Positive team culture

Job summary

A travel support company is seeking a motivated Customer Service Coordinator to enhance client experiences. The role involves assisting clients with their travel inquiries, coordinating logistical details, and ensuring clear communication throughout the planning process. This position offers flexibility for remote work and can be part-time or full-time. Ideal candidates should possess strong communication skills, a detail-oriented mindset, and a passion for customer service. Join a positive, team-oriented culture with opportunities for career growth.

Qualifications

• Strong communication skills for client interactions.
• Ability to manage time effectively.
• Comfortable working remotely with self-motivation.
• Focused on customer satisfaction and attention to detail.
• Experience in customer service or hospitality is preferred.
• Interest in travel is beneficial.

Responsibilities

• Assist clients with travel inquiries and requests.
• Guide clients about travel options and timelines.
• Coordinate reservations and follow-up communication.
• Ensure accuracy in client information and travel details.
• Provide high-quality service with professionalism.
• Follow company processes and service standards.

Skills

Excellent written and verbal communication skills

Strong organization and time-management abilities

Self-motivated

Detail-oriented

Customer service experience

Interest in travel

Job description

Job Summary

We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.
This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

• Communicate with clients regarding travel inquiries and requests

• Provide guidance on travel options, timelines, and next steps

• Support reservation coordination and follow-up communication

• Ensure accuracy of client information and travel details

• Deliver high-quality service with professionalism and care

• Follow company processes and service standards

Qualifications

• Excellent written and verbal communication skills

• Strong organization and time-management abilities

• Self-motivated and comfortable working remotely

• Detail-oriented and customer-focused mindset

• Customer service, administrative, or hospitality experience preferred

• Interest in travel is beneficial

What We Offer

• Comprehensive training and ongoing mentorship

• Flexible remote work options

• Part-time or full-time opportunities

• Career growth within the travel industry

• Positive, team-oriented culture