Customer Service Coordinator

Socket.dev; Pompano Beach (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Penske Truck Leasing/Transportation Solutions is seeking a Customer Service Coordinator in Florida to plan preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role focuses on aligning customer needs with parts availability, technician skills, and scheduled hours to maximize efficiency and service quality.

You will communicate maintenance updates to customers, handle scheduling changes and billing concerns, and ensure rentals are properly prepared for

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, unscheduled repairs, parts, technician skills and hours to maximize service and productivity.
• Communicate with customers for maintenance updates, schedule changes, billing concerns or to resolve service issues.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold outside vendors accountable for quality and schedule adherence.
• Provide customer service to ensure satisfaction and encourage repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Assist with other projects and tasks as assigned by supervisor.

Job description

Position Summary:

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Major Responsibilities:

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.