Customer Service Coordinator

TJX; Onalaska (WI); On-site; USD 20,664 - 21,352; Full time

Benefits offered by this job

Associate discount

401(k) with match

Medical, dental, vision coverage

Life insurance

Paid vacation and holidays

Job summary

TJX is seeking a dedicated Team Leader in Onalaska, WI. The role involves promoting customer service excellence, supervising a team, and ensuring the implementation of loyalty programs while maintaining store cleanliness. Ideal candidates will have a year in retail and 6 months in a leadership role, alongside strong communication and organizational skills. The position provides competitive pay at $15.00 to $15.50 per hour along with various benefits, including a 401(k) plan and employee discounts.

Qualifications

• 1 year retail experience and 6 months of leadership experience required.
• Strong communication and organizational skills with attention to detail.
• Available to work a flexible schedule, including nights and weekends.

Responsibilities

• Promote an excellent customer experience and lead a team of Associates.
• Train and mentor Associates on customer service and loyalty programs.
• Coordinate breaks for Associates and address customer concerns promptly.

Skills

Customer service

Leadership

Communication

Organization

Merchandising techniques

Multi-tasking

Job description

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount
• EAP
• Smoking cessation program
• Bereavement support
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union benefits
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, vision coverage
• HSA
• Health care FSA
• Life insurance
• Short-term and long-term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address: 9366 State Hwy 16 Ste 400

Location: USA TJ Maxx Store 0692 Onalaska WI

This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.