Customer Service Coordinator

CBRE HV; North Carolina; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid holidays

Paid vacation

Disability insurance

Job summary

CBRE Group, Inc. is seeking a Customer Service Coordinator to support our call center operations in the United States. You will handle inquiries, resolve day-to-day issues, and provide end-to-end assistance for CBRE products and services.

The role emphasizes service excellence and alignment with CBRE values. Responsibilities include coordinating workflow, updating databases, generating reports, and suggesting process improvements.

Qualifications

• High School Diploma or GED required.
• Ability to follow basic work routines and standards.
• Strong communication to convey straightforward information.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Answer incoming service requests via phone, chat, email and online requests; respond to inquiries or concerns and escalate when needed.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases and spreadsheets.
• Contact customers for updated information when necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and align with CBRE RISE values; guide team in applying basic knowledge.
• Suggest improvements to existing processes to improve team efficiency.
• Evaluate and select solutions from established options.
• Deliver outputs by following defined procedures under supervision.

Skills

Communication skills

Organizational skills

Basic math

French bilingual

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

As a CBRE Customer Service Coordinator. you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

Job Description

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information, as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and select solutions from established options.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Deliver own output by following defined procedures and processes under close supervision.

Qualifications

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
• Must be French bilingual.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.