Customer Service Coordinator

The TJX Companies, Inc.; Morganton (NC); On-site; USD 19,000 - 20,000; Full time

Job summary

The TJX Companies, Inc. is seeking a frontline leader at our Morganton, NC TJX Maxx store to promote outstanding customer experiences.

You will train Associates on store front-end principles, assist with loyalty programs, and ensure smooth POS coverage while coordinating breaks and safety practices. Ideal candidates will have 1 year of retail experience and at least 6 months in a leadership role, with strong communication and multitasking abilities.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Flexible schedule including nights and weekends.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Promotes an excellent customer experience.
• Trains and mentors Associates on front-end principles and loyalty programs.
• Assigns registers, coordinates breaks, and ensures POS coverage as needed.
• Addresses customer concerns promptly and maintains a positive environment.
• Ensures tasks align with store plans and priorities; communicates progress to management.
• Promotes safety and adheres to labor laws, policies, and procedures.
• Supports loyalty and credit programs and helps shrink reduction initiatives.

Skills

Merchandising

Communication

Multi-tasking

Teamwork

Training

Leadership

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For:

You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detailAble to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include:

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Those who meet service or hours requirements are also eligible for:

• 401(k) match
• medical/dental/vision
• HSAhealth care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law.

TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address: 100E102 Morganton Heights Blvd.

Location: USA TJ Maxx Store 1345 Morganton NC

This position has a starting pay range of USD $13.75 to $14.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.