Customer Service Coordinator

Penske; Minnesota; On-site; USD 55,000 - 85,000; Full time

Job summary

Penske is seeking a Customer Service Coordinator in Houston to schedule preventive maintenance, coordinate outside repairs, and manage the shop work plan. The role requires coordinating with customers on updates, billing concerns, and service issues, while ensuring Penske Rental units are ready for customers.

The position involves optimizing the work plan, managing parts availability, and coordinating with district billing clerks. Shift: 1st shift 7am–4pm, with travel as needed.

Qualifications

• Customer service experience is required.
• Supervisory experience is preferred.
• Associates/Tech/BS degree preferred.
• ASE certification is a plus.
• Experience with service scheduling and diagnostic software is preferred.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, repairs, parts, and technician skills to maximize productivity.
• Communicate maintenance updates and billing concerns with customers and resolve service issues.
• Ensure Penske Rental units are maintained and ready for customers.
• Maintain availability of parts for scheduled work and coordinate with outside vendors.

Skills

Customer service

Supervisory experience

Willingness to travel

DOT/OSHA compliance understanding

Education

High School diploma or equivalent

Associates/Technical/Bachelors preferred

ASE certification preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Position Summary:

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Shift: 1st shift 7am to 4pm

Major Responsibilities:

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor

Qualifications:

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Customer Experience

Address: 6800 South Loop East Fwy

Primary Location: US-TX-Houston

Employer: Penske Truck Leasing Co., L.P.