Customer Service Coordinator

Penske; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Fort Worth, TX is seeking a Customer Service Coordinator to schedule preventive maintenance, coordinate outside repairs, and manage the shop work plan. The role runs Monday–Friday, 2:30 PM–11:00 PM, at Penske facilities.

Responsibilities include daily workforce planning, customer updates, parts availability, and vendor coordination to maximize productivity and customer satisfaction. Strong service background and 2 years of supervisory experience ideal.

Qualifications

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• Must adhere to Penske safety and maintenance policies

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, repairs, parts and technician skills
• Communicate with customers for maintenance updates or billing concerns
• Maintain Penske Rental units and ensure parts are available
• Hold vendors accountable for quality and schedule
• Provide exceptional customer service to encourage repeat business
• Optimize the work plan to sustain shop productivity
• Coordinate with district billing clerks as needed
• Assist with other projects as assigned by supervisor

Skills

Customer service

Scheduling

Supervisory experience

Mechanical knowledge

Safety compliance

Education

High School diploma or equivalent

Associates/Bachelors preferred

Tools

Service scheduling software

Diagnostic software

Job description

Position Summary:

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Shift

Monday-Friday 2:30PM-11:00PM

Major Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor

Qualifications

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Customer Experience

Address: 1300 John Burgess Dr

Primary Location: US-TX-Fort Worth

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2610633