Customer Service Coordinator

Penske Truck Leasing; Denver (CO); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Competitive wage

Medical benefits

Training and development opportunities

Job summary

Penske Truck Leasing is seeking a Customer Service Coordinator in Denver, Colorado. This role focuses on scheduling preventative maintenance and coordinating repairs to maximize customer service and shop productivity.

The ideal candidate will have 2 years of customer service experience and at least 1 year of hands-on mechanical experience. This position offers an hourly rate of $25-$27 and various benefits to ensure associate satisfaction and well-being.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• Must understand and comply with safety and maintenance policies.

Responsibilities

• Develop daily and weekly workforce plans based on customer needs.
• Communicate maintenance updates and resolve service issues.
• Assure that all Penske Rental units are maintained.

Skills

Customer service experience

Mechanical experience

Supervisory experience

Service department administration

Knowledge of safety and maintenance policies

Education

High School diploma or equivalent

Associates Degree or Technical School Degree preferred

ASE certification preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Position Summary

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Schedule

Monday - Friday; 11:00AM - 7:30PM

Major Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Why is Penske for you?

• We take pride in offering a competitive wage and great benefits.
• This position, at this location, offers a shift differential of $3/hour for second shift (starting after 11am). Penske offers several training and development opportunities, so you can grow your career!

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands‑on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management.
• Must perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education and criminal history) and drug screening are required.

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended lengths of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Salary

$25-$27/hour depending on experience.

Benefits

Our excellent benefits plan keeps associates and their families happy, healthy and secure. To learn more visit https://penske.jobs/benefits.

Penske is an Equal Opportunity Employer.

Opening Date: 6.15.26 Closing Date: 7.15.26

Location: 10255 E 40th Ave, US-CO-Denver