Customer Service/Contracts Representative

Barnes Group; East Hartford (CT); On-site; USD 50,000 - 65,000; Full time

Job summary

Barnes Aerospace East Granby MRO is seeking a dynamic, goal-oriented professional to lead quotes and order processing in a fast-paced manufacturing environment. The role focuses on RFQ research, quote development, and collaboration with customers, sales, and engineering to ensure accurate, timely quotes and orders.

The ideal candidate has strong MS Office skills, exceptional communication, and a track record of Lean improvements, with experience in a sales order system and production planning

Qualifications

• 5 years related customer service experience; Aerospace industry experience preferred.
• Proficiency in Windows environment and MS Office; ability to learn other software.
• Exemplary oral and written communication skills.
• Strong problem-solving skills to resolve inquiries.
• High attention to detail and accuracy.
• Excellent interpersonal skills to relate across management and customers.
• Ability to work independently and drive Lean process improvements.

Responsibilities

• Review, research and organize RFQ (request for quotes).
• Work closely with customers and sales to understand quote and product requirements (quality, timing, prints, revision levels, etc.).
• Develop formal quotes from engineering estimates and sales direction, ensuring a high level of accuracy.
• Communicate with Sales team regarding quote status and follow up.
• Timely and accurate entering of new orders and amendments into Sales Order System.
• Support production planning through timely and accurate assembly of work order packets.
• Monitor progress of RFQs through the quote process, expediting quotes where appropriate.
• Maintain quote/Purchase Order/RFQ and other files as required.
• Direct incoming calls to the appropriate department/employee.
• Support Customer Service, Product Engineering, and Sales team on various projects and tasks.
• Maintain leadership standard work.
• Serve as a back up to production and special-order customer service positions.
• Perform other duties as required.

Skills

Customer service

MS Office

Communication

Problem solving

Attention to detail

Education

Associate degree

Tools

Sales Order System

Job description

Barnes Aerospace East Granby MRO has an exciting career opportunity for a dynamic goal-oriented individual to play an integral role in manufacturing operations. The right candidate should be self-driven and have a demonstrated ability of leading his/her team to meet the daily quality and productivity goals, while maintaining a central focus on continuous improvements. If you are a high-energy individual who thrives in a fast-paced environment, this position may be of special interest to you.

Core Responsibilities:

• Review, research and organize RFQ (request for quotes).
• Work closely with customers and sales to understand quote and product requirements (quality, timing, prints, revision levels, etc.).
• Develop formal quotes from engineering estimates and sales direction, ensuring a high level of accuracy.
• Communicate with Sales team regarding quote status and follow up.
• Timely and accurate entering of new orders and amendments into Sales Order System.
• Support production planning through timely and accurate assembly of work order packets.
• Monitor progress of RFQs through the quote process, ensuring best possible turn and expediting quotes where appropriate.
• Maintain quote/Purchase Order/RFQ and other files as required.
• Direct incoming calls to the appropriate department/employee.
• Support Customer Service, Product Engineering, and Sales team on various projects and tasks.
• Maintain leadership standard work.
• Serve as a back up to production and special-order customer service positions.
• Perform other duties as required.

Qualifications:

• 5 years relatedcustomer service experience. Aerospace industry experience preferred.
• PC aptitude in a Windows environment (MS Office: Excel, Access, Word, PowerPoint) and ability to learn other software packages.
• Exemplaryoral and written communication skills.
• Problem solving techniques to assist in resolving inquiries.
• Strong attention to detail
• Good interpersonal skills and ability to relate across all levels of internal management and external customers.
• Ability to work independently to multi-task handling simultaneous work assignments and projects and drive "Lean" process improvements.

Education Requirements:

• Associate’s degree in manufacturing, Engineering, Business Administration, Supply Chain, or Operations or related discipline is a plus