Customer Service/Contract Review

Conductix-Wampfle; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Job summary

Conductix-Wampfler is seeking an entry-level Customer Service assistant in Omaha, NE. You will support customers and outside sales with day-to-day activities, including contract review of incoming sales orders and accurate order entry.

The role emphasizes strong typing, Office 365 skills, and effective communication to coordinate with multiple departments and ensure timely order processing.

Qualifications

• Typing speed of at least 50 WPM with high accuracy.
• Proficient use of Windows XP and Microsoft Office (Word, Excel, Outlook).
• Good communication skills to interact with team members, customers, outside sales, and other internal departments.
• Good critical thinking skills to resolve questions and problems related to orders.
• High degree of diligence to ensure correct information on orders.
• Ability to work at a steady pace even with interruptions and time pressure.
• Strong organizational skills.
• Industrial sales background a plus, but not required.

Responsibilities

• Confirm receipt of orders received via e-mail.
• Review and enter e-mail orders for accuracy and completeness based on customer and Conductix-Wampfler requirements.
• Routinely update Navpoint with ship-to addresses, contacts, and prospects.
• Communicate discrepancies or changes to customers as needed on orders.
• Work with outside sales and other internal departments to meet customer requirements.
• Enter customer concerns or complaints.
• Be an active member of the Operator ACD Phone line.
• Assist in other projects as assigned.
• Support and uphold the Quality and EHS policy.

Skills

Typing 50 WPM

Office 365

Communication

Diligence

Time management

Education

Post high school education

Tools

Windows XP

Microsoft Office

Job description

If you thrive on opportunity and challenge and have the confidence that your success is dependent upon your talents and efforts, you want to be part of the Conductix-Wampfler team! Conductix-Wampfler is a progressive and growing organization that offers challenging and rewarding opportunities in the electrification and cable management markets.

In this entry-level position, you’ll be an important part of the Customer Service team, assisting customers and outside sales representatives with many of their day-to-day activities, including:

• Contract Review of all incoming sales orders
• Assist customers to ensure their orders are accurate and able to be entered

You will assist in helping our business continue to grow. This is a multi-faceted position in a medium-sized organization, so you must be able to interact comfortably with other departments on a regular basis.

Qualified candidates will possess the following:

• Typing skills of at least 50 WPM with High Accuracy
• Proficient use of Office 365
• Good communication and critical thinking skills
• High degree of diligence
• Ability to work at a fast pace even with several interruptions, and some time pressure.

If you have the initiative to "get things done" and possess exceptional communication and time management skills, we want to talk with you. Conductix-Wampfler offers excellent wages, benefit and bonus package along with continued personal and career development opportunities.

This position is responsible for contract review and order entry for SMO USA Customers. It requires a timely and accurate response to customer orders, adherence to Conductix-Wampfler processes and procedures, and conformance to customer requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned.

Confirm receipt of orders received via e-mail.

Review and enter e-mail orders for accuracy and completeness based on both customer and Conductix-Wampfler requirements.

Routinely update Navpoint with the ship to addresses, contacts, and prospects.

Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.

Work and communicate with the outside sales team and other internal departments to conform to customer requirements.

Enter customer concerns or complaints.

Be an active member of the Operator ACD Phone line.

Assist in other projects as assigned.

Supports and upholds the Quality and EHS policy.

Upholds the Core Values.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

The requirements for this position include:

1. Typing skills of at least 50 WPM with High Accuracy.
2. Proficient use of Windows XP operating system and Microsoft Office products (Word, Excel, Outlook).
3. Good communication skills to interact with team members, customers, outside sales, and other internal departments.
4. Good critical thinking skills to resolve questions and problems related to orders.
5. A high degree of diligence to ensure the correct information on orders.
6. Ability to work at a steady pace even with interruptions, and some time pressure.
7. Strong organizational skills.
8. Industrial sales background a plus, but not a requirement.

EDUCATION and/or EXPERIENCE

Post high school education and previous order entry or similar data entry experience are preferred.

LANGUAGE SKILLS

The job requires the ability to read, analyze, and interpret customer purchase order documents. It also requires sufficient verbal and written skills to gather and interpret information required to accurately complete order entry.

MATHEMATICAL SKILLS

The job requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and the ability to compute rate, ratio, and percent.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use a computer keyboard and mouse. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus to work on a computer monitor.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate (ringing telephones, pages, several people conversing at once, etc.

COMPETENCIES

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflicts, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive and negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows through on policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritize and plans work activities; Uses time efficiently; Plans for additional resources; Set goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.

Equal Opportunity Employer, including disabled and veterans.