Customer Service Consultant - Richmond (Remote)

CarMax; Richmond (VA); Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Paid holidays

Holiday premium pay

Job summary

CarMax in Richmond, VA is hiring a Customer Service Consultant Trainee to connect customers online and in-store, guiding them through their car-buying journey with a simple, transparent process.

You will respond to sales leads, use inventory knowledge to match needs, and coordinate financing and delivery. This role emphasizes an iconic customer experience and teamwork.

Qualifications

• Sales and customer service experience; thrive in a fast-paced sales environment.
• Good listening skills and strong customer focus.
• High level of self-motivation to achieve performance goals.
• Strong written and verbal communication skills.
• Ability to learn and master new technologies; strong computer skills.
• Open availability for shifts may include nights, weekends, and holidays.
• Must be open to shifting schedules two times per year according to business needs.
• Candidates must live within 100 miles of the CEC location.

Responsibilities

• Connect with inbound customers online and by phone to determine needs for their next car purchase.
• Use CarMax inventory knowledge to guide customers to suitable vehicles.
• Guide customers from online sales or appraisal to financing applications and delivery scheduling.
• Ensure a seamless online-to-in-store transition for an iconic customer experience.
• Mentor others as skills expand.
• Achieve sales targets while delivering an iconic customer experience.
• Acquire Automotive Sales Persons License in certain states; travel or testing may be required.

Skills

Sales experience

Customer service

Fast-paced environment

Active listening

Strong communication

Tech-savvy

Shift flexibility

Local proximity

Job description

8488 - Virginia - Remote CAR - Remote, Richmond, Virginia, 23218

CarMax, the way your career should be!

Provide An Iconic Customer Experience

As a Customer Service Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

Customer Service Consultant Trainee

As a Customer Service Consultant Trainee, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Team Overview

This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We’re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders.

Role Responsibilities

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
• Mentor others as your skillset expands.
• Achieve sales targets while providing an iconic customer experience.
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

Required Qualifications

• Sales and customer service experience, in an area such as retail, is preferred.
• Thrive in a fast-paced sales environment.
• Good listening skills and strong customer focus.
• High level of self-motivation to achieve performance goals.
• Strong written and verbal communication skills.
• Ability to learn and master new technologies, strong computer skills.
• Open availability for shifts that may include nights, weekends, and holidays.
• Must be open to shifting schedules two times per year according to needs of the business.
• Candidates must live within 100 miles of the Customer Experience Center (CEC) location.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The Hourly Rate For This Position Is

$20.70 - $31.40

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates That Are Considered Full-time Hourly Or Commission/incentive Eligible

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.