Customer Service Consultant

Talentify; Hampton (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

Weekly pay & overtime

Paid time off from day one

Career growth

Hands-on production shop

Job summary

Caliber Collision in Hampton, VA is seeking a Customer Service Consultant to greet customers, assess their needs, and provide guidance for repairs. You will support Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging transportation, and processing paperwork.

This role offers weekly pay, paid vacation & holidays, and opportunities for career growth with an equal opportunity employer. Must be able to perform physical tasks as required.

Qualifications

• 2+ years of customer-facing experience; sales experience a plus.
• Valid driver's license and eligibility for company insurance.
• Able to perform physical tasks and lift up to 50 lbs.

Responsibilities

• Greet customers in person or on the phone and determine their needs, providing guidance and assistance.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork; perform active customer deliveries.
• Communicate effectively with customers, teammates and vendors to ensure accurate and efficient repairs.

Skills

Customer service

Job description

Service Center

Hampton - Cunningham Dr

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

OUR COLLISION CUSTOMER SERVICE CONSULTANT FOR THIS POSITION CAN MAKE UP TO:

• $16-$20 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision


• Industry Comparable Pay - Paid weekly and eligible for overtime


• Paid Vacation & Holidays - Can begin accruing day 1


• Career growth opportunities - we promote from within!


• A career for life: You’ll gain hands-on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus


• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.


• Passion for learning the collision industry


• Be able to understand instructions - written and verbal


• Can prioritize competing tasks and adapt easily to a fast-paced environment


• Must be able to provide personable, friendly \"World Class\" customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.