Customer Service Consultant

Caliber Collision; Franklin (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Weekly pay

Paid vacation

Career growth

Job summary

Caliber Collision is seeking a Customer Service Consultant at the Franklin service center. You will greet customers in person or by phone, determine their needs, and respond with guidance and assistance to ensure smooth repairs.

Responsibilities include assisting Estimators, handling vehicle drop-offs and deliveries, photographing vehicles, and coordinating transportation, while adhering to Caliber’s procedures and industry guidelines.

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Provide guidance and assistance to customers and coordinate with Estimators as required.
• Assist with drop-offs, mapping/marking and photographing vehicles, and arranging customer transportation.
• Prepare paperwork and perform active customer deliveries while communicating with customers, clients, teammates and vendors.

Skills

Customer facing

Sales experience

Job description

Service Center Franklin JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

Benefits of Joining Caliber

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay - Paid weekly and eligible for overtime
• Paid Vacation & Holidays - Can begin accruing day 1
• Career growth opportunities - we promote from within!
• A career for life: You'll gain hands-on experience within a production shop.

Requirements

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver's license and be eligible for coverage under our company insurance policy

Abilities/Skills/Knowledge

• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions - written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Must be able to provide personable, friendly "World Class" customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.

About Caliber

Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement.

Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction.

Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact.

Caliber's more than 25,000 teammates are committed to getting customers back on the road safely-and back to the rhythm of their lives-and every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry.

Caliber is an equal opportunity employer that is committed to inclusion and diversity.

Learn more about Caliber at caliber.com.

At Caliber, our purpose is Restoring the Rhythm of Your Life®.

It drives us.

It's the promise we make to our guests AND our teammates.

These five core values help us deliver on that promise everyday.

Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process.

If you need assistance or an accommodation due to a disability, you may contact [e-mail].