Customer Service & Community Lead — Laundry Facility

SpinXpress Laundry; San Antonio (TX); On-site; USD 14,000 - 17,000; Full time

Job summary

SpinXpress Laundry in Texas is seeking a Customer Service Facility Attendant to join a dynamic team focused on excellent customer service. You'll start as a SpinNerd with clear growth opportunities toward SpinAmbassador, receiving mentoring and leadership development within our vibrant culture.

Work in state-of-the-art laundries, upholding cleanliness and safety, with a values-driven approach that supports community engagement.

Qualifications

• Experience in providing exceptional customer service in a fast-paced environment.
• Ability to maintain a clean, organized, and welcoming facility for our customers.
• Proven track record of building strong relationships with customers and community members.
• Ability to respond promptly and effectively to customer inquiries and issues.
• Experience in maintaining visual presentation standards for merchandise.
• Ability to educate customers about our services, products, and promotions.
• Familiarity with following company policies, procedures, and dress codes consistently and accurately.
• Ability to be at work on time when scheduled.

Responsibilities

• Customer Service/Team Work/Community Satisfaction/Career Growth
• Create a Fun and Welcoming Job environment by maintaining a clean, neat, and organized facility
• Be a part of changing the way people think about laundry
• Build strong customer relationships within our communities by providing an Excellent Customer Service Experience
• Greet, help, and thank our customers
• Respond with urgency to customer inquiries, product and service questions, along with any customer issues
• Maintain a great visual presentation of our merchandise
• Educate and share our services, products, and promotions - sharing value for our customers
• Follow our company policies and procedures
• Comply with our uniform dress code
• Prioritize both Customer and Associate Safety
• Report in a timely manner all equipment, machines, and building maintenance opportunities
• Opportunity to get involved with nonprofit organizations and schools' football teams as we invest in our communities
• Be an integral part of our organization and help drive our growth: There’ll be lots of opportunities to bring your ideas to the table. Seriously - we want you to take charge and be creative to help us get the results we’re looking for at our facilities

Skills

Customer service

Clean and organized facility

Relationship building

Respond to inquiries

Education about services

Policy compliance

Punctuality

Job description

SpinXpress Laundry in Texas is seeking a Customer Service Facility Attendant to join a dynamic team focused on excellent customer service. You'll start as a SpinNerd with clear growth opportunities toward SpinAmbassador, receiving mentoring and leadership development within our vibrant culture.

Work in state-of-the-art laundries, upholding cleanliness and safety, with a values-driven approach that supports community engagement.