Customer Service Clerk

Town of South Windsor; South Windsor (CT); On-site; USD 30,000 - 45,000; Part time

Job summary

An established industry player is seeking a motivated Customer Service Clerk to join their team. This role involves providing exceptional service to customers, assisting with registrations and inquiries, and maintaining office operations. The ideal candidate will possess strong communication skills and a willingness to work collaboratively with diverse individuals. You'll have the opportunity to make a positive impact in your community by ensuring smooth administrative functions and supporting the Parks and Recreation Department's initiatives. If you're looking to grow in a supportive environment, this part-time position is perfect for you.

Qualifications

• Ability to assist customers with registrations and inquiries.
• Experience in maintaining office email and voicemail.

Responsibilities

• Process registrations and facility reservations for customers.
• Maintain office organization and assist with clerical tasks.

Skills

Communication Skills

Customer Service

Computer Proficiency

Team Collaboration

Education

High School Diploma

Tools

Registration/Reservation Software

Standard Office Equipment

Job description

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Join to apply for the Customer Service Clerk role at Town of South Windsor

NATURE OF WORK

To provide effective quality service that meet internal and external customer needs and expectations in a professional manner.

Under the direction of the Administrative Operations Manager, the Customer Service Clerk is responsible for assisting in all aspects of general office functions. This position is responsible for completion and/or implementation of administrative, programmatic, and service-oriented tasks.

The Customer Service Clerk should be a motivated, team player, with good communication skills, and express a willingness to work with individuals of all ages. The Customer Service Clerk should be flexible and understand computers, recreation, and customer service.

ESSENTIAL JOB FUNCTIONS (The following are illustrative of the duties and responsibilities associated with this position, but are not intended to be all inclusive.)

Assists customers at the counter, as a first responder, in processing registrations, facility reservations, inquiries.

Answer telephones and make telephone calls as needed.

Check and maintain office email.

Check and maintain office voicemail throughout the day.

Maintain registration/reservation software.

Merge duplicate households.

Close completed activities.

Assist with entering payment plans and/or financial assistance.

Process refunds, withdrawals, and transfers as requested.

Track program and facility waitlist and follow up as opportunities arise.

Confirm facility reservation weekly (from both customer and staff coverage perspective).

Post current week's daily schedules for Parks & Recreation Facility on lobby bulletin board and front office.

Assist in posting to department website.

Organize and stock office closet and storage area.

Run errands for office or programmatic needs.

Open, close and assist with maintaining the Rotary Pavilion schedule during daytime office hours.

Organize, file, copy, sort, and maintain office correspondence, flyers, forms, registrations, etc.

Responsible for cleaning office area, storage facilities, etc.

Maintain Central Information Binder.

Operate standard office equipment (computer, fax, copiers, credit card terminal, etc.)

Responsible for general clerical, copying, and word processing duties.

Maintain records of equipment inventory.

Interact directly with parents, program staff, school officials, and Parks and Recreation Department staff as required.

Create supply lists as needed and follows through to see that these arrive and are inventoried as received.

Responsible for adhering to policies regarding petty cash, purchase orders, and vouchers.

Will enforce and abide by all Town and Parks and Recreation Department policies and procedures.

Notify customers of missing forms, payments due, and other programmatic information as needed.

Assist part-time staff with program preparation tasks as needed.

Responsible for maintaining all Parks and Recreation forms/documents and that they are organized and copies made.

Responsible for generating, promoting, printing, and distributing programmatic information.

Deliver, pick up, and/or transport staff and equipment with office van.

Process incoming mail daily (pick up, sort, and distribute).

Process outgoing mail daily (postmark, deliver to on-site location).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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