Customer Service Clerk

Balls Food Stores; Kansas City (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Balls Food Stores is seeking a reliable Customer Service / Cash Office Clerk to ensure accurate daily operations and outstanding guest service. You will support front-end operations, handle cash office duties, and help keep store transactions smooth and secure.

Ideal candidates are detail-oriented, organized, and able to thrive in a fast-paced, team-focused environment where accuracy matters. High school diploma or equivalent and flexible scheduling are required, with grocery/retail experience

Qualifications

• High school diploma or equivalent required.
• Flexible schedule including evenings, weekends, and holidays.
• Retail or grocery experience preferred.

Responsibilities

• Provide friendly, professional service and resolve guest questions efficiently.
• Count drawers, prepare deposits, verify cash balances, and maintain accurate records.
• Follow cash handling procedures for accuracy and security.
• Operate registers for cash, credit, and digital payments.
• Scan items, verify pricing, and maintain efficient checkout speeds.
• Handle returns or exchanges per company policies.
• Support front-end operations, including bagging and checkout areas.
• Maintain organization and security of cash, safe, and cash office areas.
• Report discrepancies and communicate cash flow issues to leadership.
• Collaborate with teammates to support store operations.

Skills

Customer service

Attention to detail

Cash handling

Teamwork

Front-end operations

Education

High school diploma or equivalent

Job description

We are looking for a reliable, detail-oriented, and service-driven Customer Service / Cash Office Clerk who enjoys helping others and ensuring accuracy in daily operations. In this role, you'll support front-end operations by delivering excellent guest service, handling cash office responsibilities with precision, and helping ensure smooth, efficient store transactions.

At Price Chopper, we're more than a grocery store-we're a team committed to delivering exceptional guest experiences through quality products, strong teamwork, and consistent execution. As part of the Balls Food Stores family, we offer the stability of a locally owned company with deep community roots.

If you are highly organized, trustworthy, and enjoy working in a fast-paced, team-focused environment where accuracy matters, this is a great opportunity to make an impact.

Key Responsibilities & Duties:

• Support exceptional guest hospitality by providing friendly, professional service and resolving guest questions or concerns efficiently
• Handle cash office functions including counting drawers, preparing deposits, verifying cash balances, and maintaining accurate records
• Ensure all cash handling procedures are followed to support accuracy, security, and compliance
• Operate cash registers to accurately process transactions, including cash, credit, and digital payments
• Scan items, verify pricing, and ensure accurate totals while maintaining efficient checkout speeds
• Provide change, issue receipts, and handle returns or exchanges in accordance with company policies
• Assist with front-end operations including register support, bagging, and maintaining organized checkout areas
• Maintain organization and security of cash, safe, and cash office areas
• Report discrepancies, shortages, or overages in a timely manner
• Communicate clearly with leadership and teammates regarding cash flow, issues, and operational needs
• Maintain a clean, organized, and safe work environment
• Follow company policies, loss prevention practices, and safety standards at all times
• Collaborate with teammates across departments to support store operations and guest satisfaction
• Remain productive during slower periods by assisting with front-end or administrative tasks

Minimum Qualifications:

• Required: High school diploma, GED, or equivalent work experience
• Required: Ability to work a flexible schedule, including evenings, weekends, and holidays
• Preferred: Experience in grocery or retail environments