Customer Service Clerk

Kedia Corporation; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A dynamic corporation in Indianapolis is seeking a Customer Service Clerk to assist customers by providing information, resolving problems, and collecting payments. The role involves multi-tasking and ensuring quality service by evaluating processes and making improvements. Ideal candidates will possess strong communication skills and a focus on customer satisfaction. If you're ready for a challenge in a fast-paced environment, we encourage you to apply.

Responsibilities

• Provides information to customers by verifying understanding of request.
• Initiates service by recording requests and forwarding to dispatch.
• Collects revenue by receiving and recording payments.
• Resolves billing problems by identifying the problem and explaining procedures.
• Improves quality results by evaluating processes and recommending changes.
• Updates job knowledge by participating in educational opportunities.

Skills

Informing Others

Verbal Communication

Resolving Conflict

Listening

Multi-tasking

Customer Service

General Math Skills

Promoting Process Improvement

Problem Solving

Thoroughness

Quality Focus

Job description

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field

Job Description

Customer Service Clerk Job Purpose:Serves customers by providing information; responding to requests; resolving problems; collecting revenue.

• Provides information to customers by verifying understanding of request; answering questions; offering assistance.
• Initiates service by recording requests; forwarding to dispatching.
• Collects revenue by receiving and recording payments.
• Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
• Improves quality results by evaluating processes; recommending changes.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

Qualifications

Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, Quality Focus

Additional Information

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Job Location