Customer Service Clerk

Albertsons Companies; Billings (MT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Earned wage access (Stream)

Flexible schedules

Employee discounts

Career growth & development

Health benefits

Paid time off

Job summary

Albertsons Companies Inc. in Billings is seeking a Customer Service Clerk to help customers, run electronic scanning cash registers, process payments, apply discounts, assist with loyalty sign-ups, and maintain a neat service desk.

You will handle returns, sell gift cards and lottery tickets, and support store operations while upholding the grooming and uniform policy. This role emphasizes reliability, clear communication, and teamwork in a fast-paced retail environment.

Qualifications

• Customer service experience or related background.
• Ability to operate electronic scanning cash registers and money-handling machines.
• Calm, professional approach to handling stressful situations.
• Clear instruction following and customer communication.
• Able to multi-task and keep work area organized.

Responsibilities

• Provide high-quality customer service at the service desk.
• Operate POS terminals, process payments, discounts, and loyalty sign-ups.
• Assist customers with returns, money orders, lottery tickets, and other transactions.
• Maintain cleanliness of the desk and display areas; replace stock as needed.

Skills

Customer Service Skills

Technical Skills

Problem-Solving Skills

Communication Skills

Organizational Skills

Teamwork

Reliability

Job description

A Day In The Life

As a Customer Service Clerk, you will be responsible for providing high-quality customer service in accordance with our company's standards and policies. Your role will involve operating electronic scanning cash registers, receiving payment for customer purchases, honoring discounts and coupons, assisting customers with Loyalty Program questions or sign-ups, and bagging items. You will also operate machines to sell money orders, lotto tickets, and transfer funds by wire, process customer returns, sell gift cards and lotto tickets, and handle other transactions as needed. Additionally, you will maintain cleanliness of the Customer Service Desk and front area of the store, replace stock in display areas, and adhere to the uniform and grooming policy.

What You Bring To The Table

• Customer Service Skills: Prior customer service skills or related experience.
• Technical Skills: Ability to operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery.
• Problem-Solving Skills: Ability to handle stressful and complex situations calmly and professionally.
• Communication Skills: Ability to understand and follow instructions and communicate effectively with customers and team members.
• Organizational Skills: Ability to multi-task and work in a fast-paced environment, maintain cleanliness and organization of the work area.
• Teamwork: Ability to work independently as well as within a large team.
• Reliability: Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Why You Will Choose Us

Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!

We Also Provide a Variety Of Benefits Including

• Inclusive work culture built on belonging
• Competitive Wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Flexible work schedules
• Associate discounts
• Leaders invested in your training, career growth & development.
• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
• Vacation / Paid Time Off

Our Values

• We put people first.
• We are customer driven.
• We value different perspectives.
• We raise the bar.
• We act as owners.
• We are one team.
• We build belonging.
• We are committed to a healthy future.