Customer Service Center Representative

Myfirstccu; Grants Pass (OR); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

100% Employer Paid Medical & Dental

Annual Bonus & Incentive Plan

Generous Personal, Vacation & SickDays

Tuition Reimbursement

Wellness & Fitness Incentive

Job summary

First Community Credit Union is seeking a Customer Service Center Representative in Grants Pass, Oregon. This full-time role involves serving members via phone and online chat, processing financial transactions, and providing accurate information on accounts and loans.

The position emphasizes a warm, service-driven approach and works Monday–Friday with occasional Saturdays. The ideal candidate brings call center or customer service experience, strong attention to detail, and the ability to

Qualifications

• Customer Service Experience (call center experience preferred).
• Capability to assist members through multiple channels including phone, email, and chat.
• Meticulous attention to details, outstanding problem-solving skills and ability to manage multiple tasks.

Responsibilities

• Provide warmth and assistance to members over the phone and online chat.
• Handle financial transactions and respond to inquiries about account status, balances, and loan details.
• Deliver exceptional service as the first point of contact in the Customer Service Center.

Skills

Customer service

Call center experience

Multi-channel support

Attention to detail

Problem solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Center Representative

Full-time Regular Non-Management South Grants Pass, OR, US

30+ days ago Requisition ID: 1895

Salary Range: $19.00 To $26.00 Hourly

Schedule: Full-Time, Monday through Friday, occasional Saturdays

If you excel at customer service, have a passion for helping people and the ability to make sound decisions, we have a position for you!

As the first point of contact in our Customer Service Center, you will provide the warmth of the human experience and the convenience of the latest digital interfaces. You will assist our members over the phone and through online chat with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional service.

As a First Community employee, you will enjoy:

• 100% Employer Paid Medical & Dental
• Annual Bonus & Incentive Plan
• Generous Personal, Vacation & Sick Days
• Tuition Reimbursement
• Wellness & Fitness Incentive

As an ideal candidate, you will have:

• Customer Service Experience (call center experience preferred)
• Capability to assist members through multiple channels including, but not limited to phone, email, and chat.
• Meticulous attention to details, outstanding problem-solving skills and the ability to manage multiple projects and tasks simultaneously.

First Community Credit Union is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process. Equal opportunity employer, including protected Veterans and individuals with disabilities.