Customer Service Carwash - Super Clean Carwash

Strauch & Company; Chico (CA); On-site; USD 15,000 - 23,000; Part time

Job summary

Strauch & Company in Chico, CA is seeking an entry-level part-time Retail Associate to greet customers, upsell, process transactions, and maintain a clean, safe store environment. You will build customer loyalty through friendly service and accurate cash handling, while following store procedures and safety guidelines.

Responsibilities include assisting customers, stocking shelves, and supporting a positive shopping experience. Availability for varied shifts, including weekends, is expected.

Qualifications

• Greeting customers with a smile, eye contact, and hello.
• Building customer loyalty and providing friendly service.
• Upselling and meeting customers' needs.
• Handling cash and card transactions.
• Following sanitation, safety, and store procedures.
• Preparing fast food for sale when required.

Responsibilities

• Greet customers and build loyalty through positive interactions.
• Upsell products and meet customer needs.
• Process transactions and collect payment.
• Maintain cleanliness and safety of the facility.
• Communicate effectively with customers and team members.
• Prepare fast food items and present attractively.
• Instruct customers on self-serve equipment as needed.
• Stock shelves and manage inventory during shifts.

Skills

Customer service

Upselling

Cash handling

Communication

Safety compliance

Cleaning

Food prep

Education

High School

Tools

POS system

Job description

Job DetailsLevel: EntryJob Location: CHICO32 AMPM - Chico, CA 95928Position Type: Part TimeEducation Level: High SchoolSalary Range: $17.00 - $17.00 Base+Commission/monthJob Shift: AnyJob Category: RetailUpbeat friendly voice, smile, move fast, and SELL SELL SELL! Build Customer Loyalty. Provide the best customer service possible toensure a high degree of customer satisfaction. Maintain a clean and safe facility.

Qualifications POSSIBLE ESSENTIAL FUNCTIONS

• Greeting customer with a smile, eye contact, and hello.
• Building customer loyalty
• Up selling and meeting customers needs
• Ending customer transaction with a "thank you, come again"
• Respondingto emergency situations and performs all required duties as indicated in the Hazard Communications Kit and
• Injury/Illness Prevention Manual.
• Cleaning facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards.
• Collecting payment from customers for their purchases either in the form of cash or debit transaction and encourages other purchases through up selling.
• Interactingpositively with the public and resolves basic customer service issues within prescribed limits, using tact and sound judgment.
• Communicatingeffectively and positively both face to face and using the phone. Understand written and oral instructions.
• Preparingfast food for sale. As required, cooks and arranges hot foods to attractive presentation, minimizing waste and carefully following instructions and recipes.
• Must adhere to company standards regarding sanitation, refrigeration and cooking;
• Responsible for all cash, merchandising and equipment at the facility during assigned shift.
• As necessary, instructingcustomers how to use self-serve equipment.
• Preparingrequired reports to account for all funds and products sold at the facility during assigned shift.
• Taking inventory of items, counts ·money and balances reports in accordance with Company policy.
• Operatingand maintainingfacility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment.
• Stocking all shelves, including walk‑ins, with merchandise.
• Maintaining time record each week to accurately indicate the hours personally worked.
• Maintainingassigned "PRIDE" areas.

Scope

Within the first few weeks on the job, must be able to learn a wide range of responsibilities including safety, security, cash handling, customer service.

Working Conditions

Must be able to work various shifts, weekends, extended hours, and to change work schedules on short notice. On-site supervision is generally present during the day shift. Employees will usually work alone during p.m. and early a.m. hours. Subject to temperature changes.Emphasis on cleaning and sanitation involves use of hot water, detergents, bleach, etc.

Physical requirements

• Must have the ability to lift at least 25 pounds.
• Must be able to work outside during all seasons (summer heat, wintercold and rain)
• Must be able to work in a fast paced environment while maintaining a high energy level.