Customer Service Call Center - Duluth On Site

CCS Medical, Inc.; Duluth (GA); Híbrido; USD 36.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Bonus/Incentive Opportunities

Comprehensive Benefits

Remote or Hybrid Work Options

Professional Development

Wellness programs

Descripción de la vacante

CCS Medical, Inc. in Duluth, GA, is seeking a Patient Advocate Representative I for our Patient Support Department to deliver first-class customer service, ensure accurate and timely shipping of reorders, and maintain up-to-date documentation and insurance for billing of patient services.

The role requires a hybrid schedule with regular in-office presence in Duluth and includes a $2.00 on-site premium. You will handle inquiries by phone, resolve patient issues, and support cross-functional teams

Formación

• Minimum high school diploma or GED equivalent.
• Customer Service Experience preferred.
• Proficient computer literacy and ability to key data accurately while listening.
• Strong attention to detail, multitasking and organizational skills.
• Exceptional phone and email etiquette.
• Evening and weekend availability may be required.

Responsabilidades

• Obtains and processes authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensure patients have required medical documentation for billing of services.
• Maximize patient base through retention efforts and cross-selling via phone.
• Handle inbound and outbound calls from patients, physicians and referral sources to ensure satisfaction and explain insurance coverage.
• Audits configuration of supplies based on supporting documentation and formulary requirements.
• Maintain understanding of medical documentation, insurance requirements and company procedures.
• Maintain confidentiality due to access to sensitive information.
• Maintain regular, predictable attendance and be flexible to meet department needs.

Conocimientos

Customer service

Communication

Attention to detail

Phone etiquette

Evening/weekend availability

Educación

High School Diploma or GED

Descripción del empleo

Overview

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

As a Patient Advocate Representative I in our Patient Support Department you’ll be at the heart of our call center operations as you deliver first-class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You’ll be the one on the front line to help solve our patient’s challenges and deliver on our promise of superior customer service.

Hybrid location must be willing to go into the Duluth Office. Will receive a $2.00 on-site premium.

What we can offer you:

• Attractive Incentives
• Monday through Friday Schedule
• Intimate Office Environment
• Professional Growth
• Supportive Team
• Great Benefits

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible.

Responsibilities

• Obtains and process authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross-selling via phone.
• Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
• Maintains a high degree of confidentiality always due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Qualifications

• Minimum high School diploma or GED equivalent.
• Customer Service Experience Preferred.
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.
• Position may require evening and weekend availability.

Values

Our Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS is an EEO/AA Employer. M/F/D/V

Company Overview

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.

What We Offer

• Competitive Salary
• Bonus/Incentive Opportunities/commission:(if applicable)
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation and holidays)
• Growth & Development:
• Ongoing training and professional development
• Work-Life Balance:
• Remote or hybrid work options (if applicable)
• Wellness programs and mental health support